Parking Concierge & Guest Services Specialist

Indigo Park Canada; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading parking service provider in Canada is seeking a Guest Services Representative to ensure exceptional customer service. Responsibilities include managing customer inquiries, maintaining data integrity, and resolving disputes. Ideal candidates will have customer service experience and strong communication skills. This position requires 100% in-office work. Competitive compensation and opportunities for growth are offered.

Qualifications

• Minimum of 1 year of experience in customer service, call center, or clerical position.
• Previous experience in the parking industry would be considered an asset.
• 100% of work hours must be performed at the office.

Responsibilities

• Manage department phone calls and e-mails prioritizing customer service.
• Provide administrative support and maintain data in databases.
• Resolve customer complaints and appeals regarding violation notices.
• Greet and assist in-person guests and customers.

Skills

Professional communication

Empathetic mindset

Analytical abilities

Confidentiality management

Organizational skills

Team collaboration

Proficiency in Microsoft Office

Education

Certificate or Diploma in Business Administration

Job description

A leading parking service provider in Canada is seeking a Guest Services Representative to ensure exceptional customer service. Responsibilities include managing customer inquiries, maintaining data integrity, and resolving disputes. Ideal candidates will have customer service experience and strong communication skills. This position requires 100% in-office work. Competitive compensation and opportunities for growth are offered.