Parking and Transportation Representative (term)

University of Toronto; Toronto; On-site; CAD 53,000 - 69,000; Full time

Job summary

A major educational institution in Toronto is seeking a Parking and Transportation Representative to oversee online permit purchases and customer service. This full-time position requires strong organizational and communication skills, with responsibilities including resolving minor complaints and generating financial reports. The ideal candidate has a college diploma and experience in customer service, sales, and financial reporting.

Qualifications

• Minimum two years experience with front line customer service and sales.
• Demonstrated experience maintaining information on digital platforms.
• Experience generating standard financial reports.

Responsibilities

• Responding to enquiries and redirecting as appropriate.
• Collecting and filing parking requests and applications.
• Verifying accuracy and completeness of sales records.

Skills

Customer service

Sales

Financial reporting

Microsoft Office Suite

Organizational skills

Interpersonal communication

Education

College Diploma (2 years)

Tools

SAP

Job description

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Parking and Transportation Representative (term)

Date Posted: 11/17/2025
Req ID: 45807
Faculty/Division: Operations and Real Estate Partnerships
Department: Transportation Services
Campus: St. George (Downtown Toronto)
Position Number: 00025652

Description:

About us:

St. George Transportation Services is part of Spaces and Experiences, which is a division of University Operations and Real Estate Partnerships. The department operates 38 surface lots and 12 underground garages, providing 2,560 parking spaces for faculty, staff, students, and visitors. Additionally there are two Level 2 electric vehicle charging stations at both the BCIT and 107 St. George Street garages, and forty-eight spots at the new Landmark garage. The mission of Transportation Services is to provide effective parking services to the University community.

Transportation Services is both responsible for the administration and enforcement of all parking. As such, this position requires routinely liaising with other departments and individuals, both members of the University community as well as the general public, to assist with their parking needs.

Your opportunity:

Working in Transportation Services provides the incumbent with the opportunity to work in a small, cohesive team. While each team member has dedicated responsibilities, colleagues work together closely on a daily basis to bring projects to fruition. As a result, all members engage in a wide variety of responsibilities, which ensures no two days are the same.

Reporting to the Business Officer of Transportation Services with direction from the Administrative and Financial Assistant, the incumbent will assist with the daily oversight and processing of online permit purchases, provide prompt and responsive customer service, maintain information in databases and digital platforms, as well as trouble shoot and resolve technical issues with our online sales platform.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Collecting and filing parking requests and applications
• Verifying the accuracy and completeness of sales records and deposits
• Liaising with clients to resolve minor complaints and resolve minor technical issues with online sales
• Applying established standards when issuing parking permits
• Creating and managing parking events within the internal system
• Generating standard financial reports, including preparing deposit reports, journal entries and invoices and uploading to FIS
• Maintaining information on digital platforms

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent education and experience.
• Minimum two (2) years experience with front line customer service and sales
• Demonstrated experience maintaining information on digital platforms
• Experience generating standard financial reports, including preparing deposit reports, journal entries and invoices
• Intermediate proficiency in the Microsoft Office suite (particularly in Word, Excel, and Outlook), along with SAP
• Familiarity with on-line payment systems
• Excellent organizational, multi-tasking and time-management skills and the ability to appropriately prioritize tasks
• Skilled in handling multiple tasks simultaneously while maintaining meticulous attention to detail
• An excellent communicator and able to demonstrate exceptional interpersonal and communications skills (verbal and written)

Assets (Nonessential):

• Experience with database management

To be successful in this role you will be:

• Accountable
• Motivated self-learner
• Multi-tasker
• Organized
• Team player

Please note:

• This is a term position for 20 months

Closing Date: 11/25/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 05 -- $53,426. with an annual step progression to a maximum of $68,323. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].