Park Operations Manager

Explorers’ Edge; Bracebridge; On-site; CAD 91,000; Full time

Job summary

A recreational operations company in Bracebridge is seeking a Park Operations Manager to oversee the daily operations of attractions and ensure guest safety and enjoyment. The role requires strong leadership skills, experience in attractions management, and knowledge of safety regulations. The position offers competitive salary and is a full-time permanent role with opportunities for professional development.

Benefits

Eligible for discretionary bonuses and/or salary increases

Health, Dental and Vision Insurance

Employee discounts/perks

Qualifications

• 1+ years of experience in attractions/recreational operations management, preferably in a theme park.
• Must have a working knowledge of attraction systems and safety protocols.
• Flexibility to work weekends, holidays, and extended hours as needed.

Responsibilities

• Oversee daily operations of attractions, entertainment, and ground services.
• Ensure safety compliance and conduct regular inspections of ride operations.
• Develop and manage staff schedules for peak and off-peak times.

Skills

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Knowledge of safety regulations and operational best practices for amusement rides

Ability to work in a fast-paced environment

Education

Completion of College program in Hospitality Management, Business Administration, or related field

Job description

Job Type: Leadership

Employer: Santa’s Village Inc.
Position: Park Operations Manager
Terms of Employment: Full-time / Permanent
Location: Bracebridge, Ontario
Employment Address: 1624 Golden Beach Road, Bracebridge, ON, P1L 1W8
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for Health, Dental and Vision Insurance. Also eligible for employee discounts/perks and opportunities for professional development and advancement.
Salary: $90,005 CAD / year
Contact: Please send resumes to [e-mail] and include "Park Operations Manager" in the email subject line.

Job Overview

The Park Operations Manager is responsible for overseeing the daily operations of all attractions, entertainment and ground services in the park. This role ensures a safe, efficient, and enjoyable experience for guests while managing a team of ride operators, entertainers and maintenance staff.

Supervision

• Leading and developing your operations team
• Providing effective training programs and mentorship
• Designing and implementing training initiatives that enhance team performance
• Ensuring staff are equipped with the necessary skills and knowledge
• Providing ongoing support and evaluating training outcomes to ensure high standards of service and safety

Safety Compliance

• Ensuring all rides and attractions comply with safety regulations and operational standards
• Conducting regular inspections and audits of ride operations

Guest Experience

• Monitoring guest interactions
• Addressing any issues or concerns promptly to maintain a positive guest experience

Staff Scheduling

• Developing and managing staff schedules to ensure adequate coverage during peak and off‑peak times

Operational Efficiency

• Analyzing ride operation data to identify areas for improvement
• Implementing strategies to enhance efficiency

Maintenance Coordination

• Collaborating with the maintenance team to schedule regular maintenance and repairs, minimizing downtime for attractions

Emergency Response

• Developing and communicating comprehensive emergency response procedures to ensure all team members are thoroughly trained and equipped for effective response
• Managing First Aid responders, ensuring they are well-prepared to handle emergencies efficiently and safely

Budget Management

• Assisting in management of the operational budget for ride operations, entertainment and festivals, including labor costs, supplies, and maintenance

Training Programs

• Developing and executing comprehensive training programs for both new and existing staff with a focus on ride operations, safety protocols, and guest service excellence
• Ensuring that all training materials and methodologies align with industry standards and organizational objectives

Grounds and Landscaping

• Overseeing the overall upkeep of the park and providing supervision to the Landscaping and Grounds team
• Planning landscape designs and identifying key focus areas
• Developing a regular maintenance schedule to ensure a pristine and well‑maintained environment

Requirements

• Completion of College program in Hospitality Management, Business Administration, or related field
• 1+ years of experience in attractions/recreational operations management, preferably in a theme park, recreational, or entertainment environment
• Strong leadership and team management skills
• Must have a working knowledge of attraction systems, including coaster block systems, safety system redundancy, as well as Technical Standards and Safety Authority standards and protocols
• Must have a working knowledge of multiple ride platforms and experience with negotiating, and procuring amusement devices
• Experience developing attractions operating procedures, training and contractual terms for attraction procurement
• Excellent communication and interpersonal abilities
• Strong leadership skills and a passion for guest service
• Knowledge of safety regulations and operational best practices for amusement rides
• Ability to work in a fast‑paced environment and make quick decisions under pressure
• Flexibility to work weekends, holidays, and extended hours as needed
• Duties require being outdoors in all types of weather

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The job description(s) presented in this posting are solely that of the employer. Explorers’ Edge is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.