Pandora Store Manager- Toronto Premium Outlet

Pandora; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Base + bonus

RRSP program

Medical & Dental

Disability & Life

Job summary

Pandora, the world’s leading jewellery brand, is seeking a Store Manager to lead a high‑performing team on the sales floor. You will coach an Assistant Store Manager, Sales Leads and Sales Associates while delivering exceptional customer experiences and brand loyalty.

You will spend time on the shop floor, driving sales, training staff, and ensuring operational excellence. The role requires 3–5 years of store management experience and a passion for Pandora’s culture and products.

Qualifications

• 3–5 years of Store Manager experience in a high‑performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to connect with customers and lead with charisma.
• Sharp business acumen and analytical thinking to drive results.
• Experience recruiting, developing, and retaining top talent; succession planning.
• Proficiency with MS Office 365 and POS systems.
• Must be 18 years or older and eligible to work.
• Willingness to work nights, weekends and holidays; ability to stand and lift 50+ lbs.

Responsibilities

• Lead and coach a team of Assistant Store Manager, Sales Leads and Sales Associates.
• Drive store sales through coaching, training and customer engagement.
• Ensure brand standards, product knowledge and visual merchandising are executed.
• Collaborate with HR and divisional managers to address performance issues.

Skills

Store leadership

People management

Communication skills

Customer engagement

Analytical thinking

Recruiting

MS Office / POS

Flexible schedule

Tools

Microsoft Office 365

Retail POS systems

Job description

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dareto exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
• Create unforgettable shoppingmomentsthat exceeds expectations, by displaying excellent product knowledge and building brand loyalty.
• Dreamto coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craftloyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
• Utilize yourbrillianceacross talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• You can demonstrate you're a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense ofCarein your communication skills both written and verbal.
• You know how tocharmand captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than adiamond,coupled with your analytical thinking that can show andDeliverpositive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• You are at least 18 years or older and can provide proof of identify and eligibility to work
• Dreamand embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds and timely arrival to work.

Our Benefits:

• We Dare! We offer robust compensation package including base + bonus's and RRSP program to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holiday

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora