Paint Store Specialist & Customer Solutions

Sherwin-Williams; Lethbridge; On-site; CAD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams is hiring a Store Associate in Lethbridge, AB to assist wholesale and retail customers, answer questions about products, and recommend solutions. The role emphasizes prompt issue resolution and maintaining high product quality and store standards.

You will work at Store #8880, serve customers in person and over the phone, and contribute to meeting monthly, quarterly, and yearly sales targets while upholding safety and inventory procedures.

Qualifications

• Provide exceptional customer service and resolve inquiries in-store and over the phone.
• Assist customers by determining needs and presenting appropriate products and services.
• Build trust with wholesale and retail customers and maintain product knowledge.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Retail sales

Communication

Multilingual

Education

High School diploma / CAEC

Job description

Sherwin-Williams is hiring a Store Associate in Lethbridge, AB to assist wholesale and retail customers, answer questions about products, and recommend solutions. The role emphasizes prompt issue resolution and maintaining high product quality and store standards.

You will work at Store #8880, serve customers in person and over the phone, and contribute to meeting monthly, quarterly, and yearly sales targets while upholding safety and inventory procedures.