Paint Sales Associate Part-Time - 7255 Cranbrook

The Home Depot Canada; Cranbrook; On-site; CAD 26,174 - 27,552; Full time

Job summary

The Home Depot Canada in Cranbrook is hiring Sales Associates to provide fast, friendly service, assess customer needs, and guide customers to the right solutions for their projects. You will greet, engage, and thank customers while building knowledge of department products.

Expect a flexible schedule including evenings and weekends, with an emphasis on customer satisfaction and cross-department collaboration to ensure a positive shopping experience.

Qualifications

• High School Diploma or equivalent.
• 1–2 years retail or trade experience is an asset.

Responsibilities

• Ensures Customer Satisfaction.
• Greeting, Engaging, and Thanking the customer according to GET model.
• Escort customers to appropriate merchandise across departments.
• Ask open-ended questions to determine customer needs and level of expertise.
• Promote services such as Tool Rental, Pro Desk, Pro Services, and how to recommend them.
• Drives Sales by discussing options and suggesting related items/services.
• Educate customers about the whole project.
• Maintain knowledge of products in department and adjacent departments.
• Follow safety policies and Loss Prevention procedures.
• Flexible schedule including evenings and weekends.
• Warehouse environment can be dusty and noisy.

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

Pay Range: $18.9 - $19.9

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

Key Responsibilities

• Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

• Drives Sales
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

• Builds Skills and Knowledge
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

• Maintains Safety and Security
• Follows all safety policies and procedures, Loss Prevention policies and procedures

• Competencies
• Communicates Effectively
• Customer Focus

• Skills
• Interpersonal Skills

• Direct Manager/Direct Reports
• Department Supervisor

• Travel Requirements
• No travel requirements

• Physical Requirements
• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

• Working Conditions
• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

• Minimum Education
• High School Diploma or equivalent

• Minimum Years Of Work Experience
• 1 to 2 years Retail or Trade experience an asset

• Minimum Leadership Experience
• NA

• Certifications
• NA

• Other Requirements/Assets
• NA