Page - On-Site

Burlington Public Library; Burlington; On-site; CAD 21,000 - 26,000; Part time

Job summary

Burlington Public Library's Aldershot branch is seeking a part-time Customer Experience team member to sort and shelve materials and assist library users. You will maintain shelves and spaces, and provide directions and referrals to staff.

The role includes light physical work in public spaces and regular evenings and weekends as part of a seven days service. Education required is completion of Grade 8, with a focus on service excellence and professional demeanor.

Qualifications

• Education: Completion of Grade 8.
• Strong customer service and communication skills.
• Willingness to work evenings and weekends.

Responsibilities

• Sort and shelve library materials.
• Maintain shelves by shelf reading and shifting items.
• Keep library spaces clean and organized.
• Search and scan materials from assigned lists.
• Provide directional customer service and referrals to other staff.
• Handle materials processing tasks as directed.
• Assist with additional duties (photocopying, labeling, packing/unpacking).

Skills

Customer service

Communication

Attention to detail

Education

Grade 8 completion

Job description

Title

Page

Location

Aldershot branch

Department

Customer Experience

Reports to

Branch Manager

Classification

Part Time

Hours per Week

8-16 hours

Salary Range

Minimum Wage

Posted

October 30, 2026

Closes

November 6, 2026, at 4:00 PM EST

About the Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications

Education: Completion of Grade 8

Overall Purpose

As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions, provides timely access to library materials through sorting, shelving, and maintaining library shelves and spaces.

Key Accountabilities

• Sort and shelve library materials.
• Maintain library shelves by shelf reading and shifting items.
• Maintain library spaces by clearing, cleaning, and straightening.
• Search and scanning for material from assigned lists.
• Provide directional customer service and referral to other library staff.
• Perform materials handling tasks, including checking in material as directed.
• Additional duties including photocopying of materials, labeling, packing and unpacking boxes, cleaning and inspecting library materials and equipment.
• Perform additional position-related accountabilities assigned by management.

Key Business Relationships

Internal

• Staff at the Library; Branch Operations Leads, Customer Experience Managers, Pages, Customer & Programming Associates, Librarians, Programmers, Clerks.

External

• Customers

Key Competencies: Knowledge, Skills and Abilities

Behavioural

• Model BPL’s values during all interactions and communications
• Communicate in a professional manner which is consistent and aligned with BPL’s Voice document
• Customer-first orientation and centricity
• Collaborative and solution-focused approach to problem solving and teamwork
• Participate in continuous learning and creativity
• Understand and appreciate celebrate diversity and inclusion in BPL’s collections and services
• Demonstrates resiliency and adaptability in resolving issues and switching tasks

Leadership

• Demonstrates good judgment, accuracy, and has attention to detail
• Understands accountability

Technical

• Knowledge of BPL’s vision, mission, values, and strategic plan.
• Knowledge of policies, processes, procedures, and systems within BPL
• Knowledge of library Customer Experience Philosophy and Customer Experience Standards

Work Environment

• Most work is completed in public library spaces, while customers are present, with little exposure to noise, dirt, or external elements.
• Physical work such as moving, changing, and setting up for programs for community spaces; shelving, shifting, packing and unpacking boxes.
• There is minimal computer use and contact by email and MS Teams.

Working Hours

• BPL is a 7 days per week service and schedules include regular evenings and weekends.

Physical and Mental Effort

• Normal physical activity such as periodic standing, walking, sitting and the use of basic motor skills.
• Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
• Ability to move materials and supplies (up to 50lbs)
• Ability to stand for extended periods of time
• Ability to bend and stretch to reach high and lowshelves
• Maintain a positive, professional, and diplomatic demeanor at all times
• Moderate focus while sorting, shelving, and maintaining collections.

Working with us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace whereeveryone feels valued and supported.

Personal information on your resume is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.