Overnight Housing Advocate & Shelter Case Manager

The Mustard Seed; Medicine Hat; On-site; CAD 28,000 - 33,000; Full time

Job summary

The Mustard Seed in Medicine Hat is seeking an Housing Focused Shelter Worker for overnight shifts. You will walk alongside shelter guests, provide housing supports, connect them with services, and intervene to divert exits from the shelter toward sustainable housing.

This front-line role emphasizes dignity, compassion, and crisis response. You will manage a 3-4 person caseload, document interactions in HMIS/FDARP, enforce shelter rules, and collaborate with staff and volunteers to keep the

Qualifications

• 1 year of experience working with a marginalized population.
• Experience in case management and advocacy is considered an asset.
• Able to multi-task and demonstrate organizational skills with shifting priorities.
• Strong communication and conflict resolution skills.
• Desire to end homelessness in Alberta.

Responsibilities

• Provide excellent, dignified service to participants seeking support.
• Respond to crises with de-escalation and safety-focused actions.
• Use case management tools to set housing goals with participants.
• Maintain daily documentation in CCMS and HMIS using FDARP.
• Enforce shelter rules and coordinate with team on safety.
• Support daily shelter operations including meals, cleaning, and laundry.
• Engage with volunteers and staff to ensure a safe, respectful environment.

Skills

Case management

Advocacy

Conflict resolution

Communication

Cross-functional teamwork

Multitasking

Volunteer experience

Homelessness awareness

Resilience

Boundary setting

Tools

HMIS

FDARP

MS Office

CCMS

Job description

The Mustard Seed in Medicine Hat is seeking an Housing Focused Shelter Worker for overnight shifts. You will walk alongside shelter guests, provide housing supports, connect them with services, and intervene to divert exits from the shelter toward sustainable housing.

This front-line role emphasizes dignity, compassion, and crisis response. You will manage a 3-4 person caseload, document interactions in HMIS/FDARP, enforce shelter rules, and collaborate with staff and volunteers to keep the