Overnight Front Desk Agent

AccorHotel; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A notable hospitality establishment in Alberta is seeking a full-time Guest Services Agent Overnight to provide a warm experience for guests. Responsibilities include check-in, handling queries, and maintaining front desk supplies. Ideal candidates will have customer service experience and hospitality skills. The role offers various perks including subsidized accommodation and an employee travel program.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program with discounts

Access to exclusive room rates

Comprehensive wellness platform

Discounts at resort facilities

Access to staff activities

Opportunities for talent development

Qualifications

• Related work experience in the hospitality / Front office.
• Customer service experience required.
• Microsoft applications experience required.

Responsibilities

• Welcome check-in and check-out guests.
• Handle phone calls and guest messages.
• Assist guests regarding hotel facilities.

Skills

Customer Service

Hospitality Experience

Computer Skills

Front Desk

Job description

Starting Rate of Pay : $21.16 / hr CAD

As a Guest Services Agent Overnight with Fairmont Jasper Park Lodge you have the opportunity to provide a warm and welcoming experience for our guests. In this role you will support the hotel by:

• Welcome check-in and check-out guests
• Promptly and pleasantly handle phone calls and guest messages
• Efficiently handle all guest queries and requests
• Assist guests regarding hotel facilities in an informative and helpful way
• Maintain Company issued float and ensure accurate balance postings for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times

Qualifications

• Related work experience in the hospitality / Front office asset
• Customer service experience required
• Previous Property Manager experience asset
• Microsoft applications experience required
• Excellent organizational written and verbal communication skills

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

Remote Work

No

Employment Type

Full-time

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Experience: years

Vacancy: 1