Overnight Front Desk Agent

Marriott Hotels Resorts; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known hotel chain in Edmonton is looking for a Guest Experience Expert. In this role, you will provide exceptional service to guests during their stay. Responsibilities include processing requests and maintaining a professional atmosphere. Ideal applicants should have a high school diploma and demonstrate great customer service skills. The position is full-time and requires a hands-on approach to provide guests an unforgettable experience.

Qualifications

• No related work experience required.
• No supervisory experience required.
• Customer-facing role, requires effective communication.

Responsibilities

• Deliver a wide range of services that guide guests through their stay.
• Process operational needs and address guest requests.
• Maintain a professional appearance and conduct.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Upselling

Medical office experience

Office Experience

Computer Literacy

Front Desk

Guest Services

Cash Handling

Phone Etiquette

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

There are a few things that are critical to success regardless of position: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Notification to Applicants: The Westin Edmonton takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience: Unclear Seniority

Key Skills

Customer Service, Hotel Experience, Hospitality Experience, Computer Skills, Upselling, Medical office experience, Office Experience, Computer Literacy, Front Desk, Guest Services, Cash Handling, Phone Etiquette

Employment Type: Full-Time

Experience: years

Vacancy: 1