Overnight Customer Service Representative (Motivator) - Ottawa Lansdowne Park

goodlifefitness; Ottawa; On-site; CAD 15,000 - 17,000; Full time

Benefits offered by this job

Ongoing training and development

Career advancement opportunities

Competitive Total Rewards Package

FREE Fitness membership

Fun and energetic atmosphere

Job summary

GoodLife Fitness is seeking a Customer Service Representative (Motivator) to welcome Members and potential Members, check in guests, and provide exceptional service. The role includes assisting on the floor, answering calls, and selling memberships and club services to enhance the member experience.

Candidates should have CPR-A & AED and Smart Tan certifications, strong communication skills, and a friendly, proactive attitude. A positive, team-driven environment with ongoing training awaits.

Qualifications

• CPR-A & AED Certification
• Smart Tan certification within 3 months of employment
• Interpersonal Savvy: relates well to all kinds of people and builds rapport
• Customer Focus: dedicated to meeting customer expectations and needs
• Team Contribution: always helpful and collaborative
• Approachability: easy to approach, warm and patient with others
• Knowledge of the fitness industry: excellent customer service and understanding of fitness products
• Excellent written and verbal communication skills
• Proficiency in the use of computers; prior customer service and sales experience is an asset

Responsibilities

• Greet Members as they arrive and check them in for workouts.
• Greet Potential Members and direct them appropriately.
• Answer calls within three rings and take messages or bookings.
• Assist Members on the floor with questions about equipment and services.
• Sell memberships, services, products and amenities when opportunities arise.
• Maintain knowledge of all systems to update member info and resolve issues.
• Provide Fit-Fix Starter sessions for new and existing Members.
• Complete club runs and cleaning tasks to maintain cleanliness.
• Participate in monthly meetings and ongoing training.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of fitness industry

Excellent written/verbal communication

Computers proficiency

Customer service & sales

Education

CPR-A & AED Certification

Smart Tan certification within 3 months

Job description

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.

What will you be doing?

• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
• Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about the FitFix and Cardio machines.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
• Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
• Handle comments, suggestions and concerns in a courteous and professional manner.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete any required Learning and attend all monthly meetings.

Do you have what it takes?

CPR-A & AED Certification

Must be Smart Tan certified within 3 months of employment

Interpersonal Savvy :

Relates well to all kinds of people ’up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.

Customer Focus :

Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

Team Contribution :

Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.

Approachability :

Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.

Knowledge of the fitness industry

Excellent written and verbal communication skills

Superior customer service skills; ability to fully understand and embrace company culture

Proficiency in the use of computers

Previous customer service and sales experience an asset

What's in it for you

• Ongoing training and development to ensure a long and successful career path
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere to come to every day!

Compensation

It is expected that the selected candidate will start at a base wage of $18.95. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $15,300 - $17,100 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.