Over Night Video Monitoring Operator

Becklar, LLC; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A security monitoring company in Canada seeks dedicated Customer Service Video Alarm Operators. The role includes processing video alarm signals and providing detailed service. Ideal candidates have a year of customer service experience and strong attention to detail. The position offers hands-on training, competitive pay, and growth opportunities in a supportive team environment.

Benefits

Fully paid training

Competitive tuition reimbursement

Work-life balance

Company parties

Qualifications

• 1+ year of customer service experience strongly preferred.
• Strong attention to detail is a must.
• Must be able to type, write, and speak English.
• Must be able to use technology efficiently for an extended amount of time.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Skills

Customer service experience

Attention to detail

Typing skills

Bilingual (preferred)

Job description

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Who We Are

At Becklar, we monitor state-of-the‑art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.

Reasons You’ll Love Working Here

Fully paid, hands‑on training - we'll teach you everything you need to know for the job.

Starting pay of $17.50 an hour with the ability to grow with us

Competitive tuition reimbursement and continued learning opportunities

TONS of growth opportunities

NO SALES or Surveys, just helping people and protecting property!

• A FUN team, company parties, work‑life balance, weekly pay days, and more!

What You’ll Do

Process video alarm signals quickly, accurately and professionally

Provide a high level of detail through the ticketing process

• Learn and use new software to complete multiple tasks

What We’re Looking For

1+ year of customer service experience strongly preferred

Strong attention to detail is a must

Must be able to type, write, and speak English

Must be able to use technology efficiently for an extended amount of time

• Minimum of 10 working hours per week

Preferred Experience (but not required)

1 Year of phone customer service

1 Year of security experience

• Bilingual is a plus

Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Be part of a team that keeps people and property safe! Join Becklar Video Monitoring Team!!