Outside Service Technician

Bunz; Edmonton; On-site; CAD 55,000 - 90,000; Full time

Job summary

Bunzl Canada Inc. in Edmonton is seeking a Service Technician to provide excellent customer service while servicing client equipment, recording service requests, and following up on maintenance.

The role covers maintenance on packaging lines, pallet wrappers, case sealers, and related systems; candidates should have a mechanical/electrical/robotics background and PLC/VFD programming experience, plus strong organizational and communication skills. Overtime may be required.

Qualifications

• Minimum 2 years of experience in mechanical/electrical or robotics service.
• PLC and VFD programming experience.
• Valid driver’s license with a clean record.
• Strong organizational and communication skills.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service breakdown calls and repairs as scheduled.
• Prepare new equipment for installation and in-service.
• Maintain customer records and profiles.
• Prepare and complete customer work orders, warranty claims and parts orders.
• Build and maintain good relationships with customers, sales staff and management.
• Solve mechanical and electrical problems using manuals and manufacturers’ technical support personnel.
• Actively foster key customer relationships and realize future growth potential.

Skills

Mechanical background

Electrical background

Robotics automation

PLC programming

VFD programming

Customer service

Communication

Time management

Budget awareness

Overtime flexibility

Job description

GF Industrial Supply - Edmonton
Edmonton, AB T5S2S6, CAN

Description

Bunzl Industrial is a well-established industry leader in the sales and service of packaging and fastening equipment in Western Canada. Our success stems from the belief that hard working employees deserve recognition for their accomplishments.

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. The role requires performing service on packaging equipment, pallet wrappers, strapping machines, case sealers, case erectors, shrink systems, thermal printers, and assorted hand tools.

Responsibilities:

• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service breakdown calls and repairs as scheduled.
• Prepare new equipment for installation and in-service.
• Maintain customer records and profiles.
• Prepare and complete customer work orders, warranty claims and parts orders.
• Build and maintain our good relationship with our customers, sales staff and management.
• Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel.
• Actively foster key customer relationships and realize future growth potential.

Requirements:

• Have a mechanical / electrical, or robotics automation background, training, or certification.
• Minimum of 2 years’ experience
• PLC and VFD programming experience
• Self-starter who takes initiative and maintains excellent follow-through and follow-up.
• Strong organizational skills
• Effective communication and customer service skills
• Ability to work effectively in situations that involve change and/or competing demands.
• Perform well in a fast-paced environment.
• Proficient handling of all confidential and time-sensitive material
• Ability to stay within budget on expenditures.
• Performs other related duties as required and assigned.
• Possess a valid driver's license and clean driving record.
• Some Overtime maybe required.

Bunzl Canada Inc. ( bunzlcanada.ca ) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work . We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally.Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential Your Career - - Our Future!

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.