Outreach Worker (Nanaimo CLBC)

Connective Support Society; Nanaimo; On-site; CAD 33,000 - 47,000; Part time

Job summary

Connective Support Society is seeking an Outreach Worker to join a CLBC program. You will visit participants in homes and community settings, provide wrap-around support, and help individuals set and achieve goals within an integrated care team.

You will coordinate with case managers, health authorities, and partners, handling data and driving between sites to support clients. A driving license and First Aid are required or preferred.

Qualifications

• Post-secondary training in mental health, human services, criminology, social work, or related field.
• Combined knowledge of community services that support individuals.
• Self-directed with ability to set priorities and manage time.
• Maintain client confidentiality following guidelines.
• Attend staff training sessions.
• Knowledge of community resources.
• Naloxone/Narcan training preferred.

Responsibilities

• Work as part of an integrated care team with CLBC facilitators, community, and government agencies.
• Conduct referral consultations to aid transfers or referrals.
• Assess needs with input from professionals and family; plan interventions.
• Maintain a caseload with holistic, trauma-informed, person-centered approach.
• Collaborate to create measurable short- and long-term goals and plans.
• Ensure housing, nutrition, clothing, hygiene, employment, and education needs are addressed.

Skills

Mental health knowledge

Case management

Communication

Time management

Confidentiality

Education

Post-secondary training in mental health/related field

Tools

Class 5 driver's license

Naloxone training

Job description

ROLE PURPOSE

The Outreach Worker (CLBC) participates as an integral part of a comprehensive care team consisting of CLBC facilitators, home share providers, community, and government agencies. This is a dynamic position with the goal of building positive, therapeutic relationships with individuals while promoting self-determination and independence. The outreach worker will visit participants in their homes and in the community, provide wrap around support, and engage with participants in setting and achieving their goals. The outreach worker is a valued part of the CLBC team and works collaboratively with case managers and management staff to effectively carry out program deliverables.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

This is a temporary position from Dec 14, 2026 to August 25, 2028.

HOURS (24 Hours Per Week)

Wednesday to Friday, 0800 - 1600.

Please note that the Wednesday to Friday schedule is suggested only. The specific days worked are flexible and may be adjusted based on operational requirements and candidate availability.

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Program Manager or their designate
• Participates as a member of Connective team to ensure quality and continuity of services to clients
• Liaises with staff and volunteers of community and government agencies as required
• Liaises with Connective staff as necessary
• Accepts clinical direction from the care team

KEY ACCOUNTABILITIES

• Works as part of an integrated care team consisting of CLBC facilitators, community, and government agencies.
• Conducts referral consultations based on criteria, urgency and other factors to aid with a successful transfer or referral process.
• Works with individuals while seeking input of professionals and family members to provide an assessment that will ascertain needs and create intervention possibilities.
• Maintain and assist a caseload of individuals with a holistic, trauma-informed, and person-centered approach.
• Works with individuals to consider issues and creates a mutually agreed intervention and support plan that has measurable short- and long-term goals.
• Ensures aspects of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in planning.
• Provide coordinated case management services, physical health, mental wellness and substance use supports, social, emotional and community supports, personal care and personal living supports, food security supports, Indigenous cultural supports.
• Provide direct nonclinical support to recipients and work with community partners including health authorities.
• Data collection and input through monthly reports and analysis of case notes.
• Required to drive between various sites to meet with clients and community partners, as well as transport individuals between sites or to appointments within the community
• Flexibly in scheduling is required.

WORKING CONDITIONS

• Functions independently, while remaining a crucial member of the care team
• Adheres to Connective policies and procedures
• Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
• Is a member of CUPE Local 1936-11
• Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

• Post-secondary training: mental health certificate, degree in human services, criminology, social work or a related field and/or an equivalent combination of post-secondary education and experience is required.
• Combined knowledge and experience about community services that support and assist individuals.
• Be self-directed and be able to create priorities and manage time.
• Adhere to professional guidelines with respect to client confidentiality.
• Attend appropriate staff training sessions.
• Knowledge of Community Resources
• Naloxone/Narcan Training (Preferred)

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Ability to successfully complete a Reference Check
• Current Emergency First Aid Certificate

(please refer to the Certificates accepted in B.C. - WorkSafeBC)

• Class 5 driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

COMPENSATION

As Connective is a unionized environment, the starting wage is $29.22 per hour. Plus, benefits enrollment as per the Collective Agreement.