Outreach Worker - HART Hub

Durham-Community-Health-Centre; Oshawa; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Group benefits

HOOPP

Job summary

Durham Community Health Centre (DCHC) is hiring a Hart Hub Outreach Worker to support individuals experiencing homelessness and/or substance use challenges in the community. The role collaborates with internal and external providers to ensure wraparound supports and improved access to services.

As part of an interprofessional team, you will deliver client-centered health services, advocate for clients, and coordinate with community resources.

Qualifications

• Completion of a formal 2-year post-Secondary program at a Community College (Health/Social Services).
• Minimum 1 year related experience or equivalent combination of education and experience
• Experience providing support services
• Current knowledge of community programs, services and resources
• Available to work a flexible schedule
• Valid driver’s license is required, and regular access to a vehicle
• Full vaccination against COVID-19 is mandatory for this position

Responsibilities

• Provide a range of Outreach support services, including short and long-term case management that promotes wholistic wellbeing for those experiencing homelessness, at risk of homeless or in a crisis.
• Provide financial aid to those needing short term financial support for personal services such as prescription medication costs, physiotherapy services, transportation, food vouchers, etc.
• Provide a range of opportunities for clients to learn daily life and living skills, while increasing their sense of community and belonging and connection to culture and traditions as necessary.
• Provide comprehensive culturally appropriate resources and culturally relevant service plans.
• Educate clients about their tenant rights and responsibilities.
• Contribute to the coordination, planning and enhancement of local services
• Support the implementation of realistic and culturally relevant goals and objectives through regular community and home visits.
• Act as an advocate on clients’ behalf
• Access and utilize community resources for clients.
• Keep detailed client records to provide quality care.
• Coordinate and submit expense claims to financial services.
• Participate in events, workshops/orientations for clients and community.
• Coordinate, support and facilitate Indigenous based programming.

Skills

Compassionate

Highly organized

Flexible schedule

Covid-19 safety protocols

Valid driver’s license

Education

2-year post-secondary program in Health/Social Services

Job description

Position Title: HART Hub Outreach Worker

Employment Status: Full-Time permanent

Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

This posting is for an Existing vacancy.

Job Posting Deadline for Internal Candidates: October 23, 2026, at 5:00pm

Hours of Work Schedule: 35 hours per week (Evenings and weekend work may be required)

Position Reports To: Manager, HART Hub

Salary Range: Annualized salary range $50,191 – $60,542, commensurate on skills and experience plus Group Benefits & HOOPP

Primary Work Location: Oshawa, Whitby this position requires travel to provide services in the community and at all DCHC sites

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

As a member of an interdisciplinary team, the Outreach Worker will deliver comprehensive, client-centered and addiction-focused health services to individuals experiencing homelessness and/or substance use challenges in the community.

The Outreach Worker will work collaboratively with internal and external providers to ensure integrated, wraparound supports aimed at improving access, reducing barriers, and addressing social determinants of health. The Outreach Worker will refer clients to community- based and specialty services as indicated.

The Outreach Worker will demonstrate advocacy and leadership skills to champion and support goals that align with and achieve DCHC’s Strategy, Vision, Mission and Values, internally and externally.

Key Responsibilities

Outreach Services

• Provide a range of Outreach support services, including short and long-term case management that promotes wholistic wellbeing for those experiencing homelessness, at risk of homeless or in a crisis.
• Provide financial aid to those needing short term financial support for personal services such as prescription medication costs, physiotherapy services, transportation, food vouchers, etc.
• Provide a range of opportunities for clients to learn daily life and living skills, while increasing their sense of community and belonging and connection to culture and traditions as necessary.
• Provide comprehensive culturally appropriate resources and culturally relevant service plans.
• Educate clients about their tenant rights and responsibilities.
• Contribute to the coordination, planning and enhancement of local services
• Support the implementation of realistic and culturally relevant goals and objectives through regular community and home visits.
• Act as an advocate on clients’ behalf
• Access and utilize community resources for clients.
• Keep detailed client records to provide quality care.
• Coordinate and submit expense claims to financial services.
• Participate in events, workshops/orientations for clients and community.
• Coordinate, support and facilitate Indigenous based programming.

Administration, Quality Improvement and Reporting

• Document within DCHC’s EMR, information regarding outreach contacts.
• Complete Incident Reports as required.
• Follow policies and standards regarding confidentiality and documentation.
• Ensure all necessary reports are completed accurately and in a timely manner.
• Attend relevant team meetings and planning activities.
• Participate in quality improvement and evaluation activities.
• Work with the health and safety guidelines provided by the agency, which includes annual mandatory training requirements.

Key Qualifications

• Completion of a formal 2-year post-Secondary program at a Community College(Health/Social Services).
• Minimum 1 years related experience or equivalent combination of education and experience
• Experience providing support services
• Current knowledge of community programs, services and resources
• Highly organized and compassionate
• Understanding and willingness to practice Covid-19 safety protocols
• Available to work a flexible schedule
• Valid driver’s license is required, and regular access to a vehicle

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground). DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to [e-mail].