Outreach Worker

The Salvation Army Canada and Bermuda Territory; Toronto; On-site; CAD 29,000 - 44,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking an Outreach Worker for a 3-month assignment, with potential extension. The role supports the Outreach Program by operating under the direction of the Supervisor and engaging with people experiencing homelessness to assess needs and connect them with shelter, housing, addictions, and mental health services.

Responsibilities include maintaining client data, coordinating with community agencies, ensuring vehicle safety, and supporting daily

Qualifications

• Knowledge of homelessness, addictions and mental health.
• Strong knowledge of community resources.
• Basic computer and clerical skills.
• Strong command of English and interpersonal skills.

Responsibilities

• Contact those experiencing homelessness and develop trusting relationships.
• Assess needs of clients on caseload and connect them with shelter, housing, addictions and mental health services.
• Record and maintain statistical information regarding the Outreach Program.
• Network with community agencies to aid outreach potential.
• Ensure proper maintenance of outreach vehicle.
• Facilitate commencement of client action plan and monitor daily.
• Perform all necessary clerical duties for client documentation.
• Enforce agency rules and expectations consistently.
• Attend seminars, staff meetings and training sessions.

Skills

Homelessness knowledge

Addictions/Mental health awareness

Community resources knowledge

Interpersonal skills

Problem-solving

Teamwork

English proficiency

Education

High School Diploma or equivalent

CPR/First Aid Certification

Crisis Intervention Certification

Criminal background check clearance

Driver's license

Hostel Standards Training (asset)

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

This position is for 3 months, may extend.

POSITION PURPOSE SUMMARY:

The role supports the Outreach Program and is responsible for operating the program under the direction of the Supervisor.

RESPONSIBILITIES AND ACTIVITIES:

• Contact those experiencing homelessness and develop trusting relationships
• Assess needs of clients on caseload and connect them with the appropriate service, including shelter, housing, addictions, mental health, etc.
• Record and maintain statistical information regarding the Outreach Program within parameters set by The Salvation Army and funders
• Network with community agencies to aid in outreach potential
• Ensure proper maintenance of outreach vehicle
• Facilitate commencement of client action plan and monitor daily
• Perform all necessary clerical duties for client documentation, including Service Forms, computer entries, and logbook entries
• Enforce agency rules and expectations consistently
• Attend all authorized seminars, staff meetings and training sessions as requested
• Perform other work-related duties as assigned

ORGANIZATIONAL RESPONSIBILITIES:

• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and the Gateway
• Participate fully and constructively in staff meetings and in-service Training
• Engage in formal Evaluations Sessions with Supervisor at 3 months during first year of employment and annually thereafter
• Read and follow the Policy & Procedures Manual and the Employees Handbook. Every employee must read (and sign that they have read) a copy of Hostel Standards & Guidelines and understand that they will be required to adhere to all guidelines in their dealings with Clients as well as with Staff and Administration
• Become familiar with the provisions of the position description & operations manual which will be provided for each job position
• As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to management
• Represent the organization in a professional manner

The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

CRITICAL RELATIONSHIP MANAGEMENT:

• Reports to the Outreach Supervisor

WORKING CONDITIONS:

• Wednesday to Sunday
• 40 hours per week
• Outreach activities completed while hiking parks, transportation corridors and ravine lands in all weather conditions
• Some administrative duties onsite at 107 Jarvis St.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• High School Graduate with some further education in social sciences field or equivalent experience
• Certification in CPR/First Aid
• Certification in Crisis Intervention
• Clear criminal records check
• Hostel Standards Training Certificate an asset.
• Valid Driver’s License
• NOTE: An alternative level of education and experience may be acceptable

EXPERIENCE AND SKILLED KNOWLEDGE REQUIREMENTS:

• Knowledge and understanding of homelessness, addictions and mental health
• Strong working knowledge of community resources
• Basic computer and clerical skills
• Strong command of English language and interpersonal skills
• Ability to function as a team member
• Possess excellent problem-solving skills

SKILLS AND CAPABILITIES:

• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability to perform the physical requirements of the job including extensive walking, outdoor work in a variety of public locations, including streets, parks, ravines, under bridges and taking public transit, while carrying a backpack with outreach gear to provide services and supports to people who are homeless.

Compensation:

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.