Outreach Case Manager âArabic Speaking

MOSAIC; Burnaby; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A prominent nonprofit organization in Burnaby is seeking an Arabic Speaking Outreach Case Manager to support immigrant and refugee families. You will provide comprehensive case management, conduct assessments, and assist clients in achieving self-sufficiency. The ideal candidate has a Bachelor’s degree or equivalent experience, fluency in Arabic, and strong knowledge of local resources. This full-time position offers $28.58 - $29.25 per hour and a competitive benefits package.

Benefits

Competitive benefits package

Career growth opportunities

Equal opportunity employer

Qualifications

• Fluency in Arabic is required.
• Strong knowledge of settlement and integration issues.
• Experience in case planning and management principles.

Responsibilities

• Provide wraparound case management services.
• Conduct needs assessment for clients.
• Assist clients in implementing their action plans.
• Plan and conduct settlement and life skills orientation sessions.

Skills

Arabic proficiency

Knowledge of community resources

Experience with vulnerable populations

Cross-cultural communication

Education

Bachelor’s degree in a relevant field

Certificate/diploma in community social services or equivalent

Tools

Microsoft Office

Job description

Overview

MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the swxw7mesh sellwitulh xmkym qiqyt scwan msteyx kikm qicy qa : nn SEMYOME and Matsqui nations where we are privileged to carry out our mission.

Why you should work with us

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women, and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position and a hugely compelling mission.

Join our team

Position: Arabic Speaking Outreach Case Manager

We are looking for a motivated Arabic Speaking Outreach Case Manager to join our team. Not sure if you’re 100% qualified? We encourage you to apply anyway!

Position function

The Outreach Case Manager provides wraparound case management services to refugee and immigrant youths and families. The Outreach Case Manager provides comprehensive case planning, outreach and support to clients coping with multiple barriers to their settlement. The Case Manager will help empower refugee/immigrant youth and families towards the goals of greater independence and self-sufficiency.

Responsibilities

• Perform outreach to high-needs refugees and immigrants and determine client eligibility
• Conduct a comprehensive needs/strengths assessment for each client
• Refer ineligible clients
• Develop, revise and support client action plans that set goals to achieve during the service period
• Assist and facilitate clients in implementing their action plan
• Plan, organize and conduct settlement and life skills orientation sessions one-on-one or in groups
• Plan, organize and conduct groups and activities for social and emotional support if necessary
• Provide continuous case monitoring and follow-up and prepare clients exiting the program
• Organize and participate in client case-conferencing with participating organizations
• Provide settlement counselling and practical assistance to clients
• Link and refer clients to various services and provide ongoing liaison support
• Perform home visitation, community outreach, accompaniment and supported access to external services through cultural brokerage
• Update and maintain accurate up-to-date case files and notes; document service and counselling activities daily in the prescribed format
• Collect statistical information and produce or assist in the preparation of reports to meet contractual requirements
• Keep the program coordinator and/or manager informed of the achievement of outputs and outcomes
• Contribute to program planning and facilitation of group work (life skills orientation, recreational outings and emotional/social support groups)
• Administer and support volunteers in support of group activities if necessary
• Collaborate with partner providers to deliver a seamless service experience for clients
• Participate in marketing activities as required
• Provide back-up for designated staff as required
• Participate in supervision, departmental, all-staff and relevant community meetings, in-service training and other training

Qualifications

• A Bachelor’s degree in a relevant field or high school education with a certificate/diploma in an appropriate area such as community social services, community development, or equivalent experience
• A valid and satisfactory criminal record check is required
• Language competence: In addition to English proficiency (minimum North American Grade 10 or assessed CLB level 6 for reading, writing, speaking and listening or equivalent TOEFL/IELTS), candidates must also be able to speak Arabic as a second language; fluency in Arabic is required
• Strong working knowledge of settlement and integration issues facing vulnerable immigrant and refugee youth, young adults and families
• Solid understanding of mental health issues affecting vulnerable immigrant and refugee youth and their families
• Knowledgeable about local community resources and how to use those resources for the benefit of clients
• Good knowledge of BC systems and the capacity to connect clients to mainstream services
• Experience in cross-cultural communication and service methods for clients with low literacy and low English skills
• Experience working with clients suffering from social, emotional and mental health issues
• Experience and a strong understanding of case planning and case management principles and techniques
• Experience in teaching Life Skills, Literacy and Essential Skills
• Experience with youth program planning, organizing recreational activities and social events
• Training in facilitation and grassroots support groups
• Proficiency in computer skills and Microsoft Office tools
• Ability to work in a team with internal and external stakeholders

Compensation

$28.58 - $29.25 per hour

Hours

35 hours per week; some evenings and weekends may be required.

The successful candidate may be permitted to work in a hybrid model (combination of in-office and remote work). This job is required to be fully on-site 4 days per week for the first 6 months. Approximately 75% of the job will be performed out of office. The role requires travel to clients’ homes and accompanying clients using public transit to appointments. The successful candidate must be able to commute to the Highgate location at 310 & 315 - 7155 Kingsway Burnaby.

Benefits

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

Deadline

Deadline: September 19, 2025 by 4:30 pm

Important notes

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.

We are committed to creating a safe and healthy working environment for our employees.

Required Experience: Manager

Key Skills

Project Portfolio Management, Motivational Interviewing, HIPAA, Computer Skills, Intake Experience, Lean Six Sigma, Conflict Management, Case Management, Team Management, Program Development, Social Work, Addiction Counseling

Employment Type: Full-Time

Experience: years

Vacancy: 1

Hourly Salary: 28 - 29