Outlet Operations Leader

RH; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading home furnishings retailer in Toronto seeks an Outlet Operations Leader to drive operational excellence and lead a stock team. The ideal candidate will have over 2 years of leadership experience and strong analytical skills. Responsibilities include overseeing merchandise processing and ensuring inventory integrity. The role requires flexibility and the ability to manage a dynamic schedule, supporting a culture of safety and quality in customer service.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Flexibility to work a dynamic schedule across all operational hours.
• Experience in inventory management systems and processes.

Responsibilities

• Train the stock team to uphold safety protocols and inventory policies.
• Oversee the receipt, processing, and transition of merchandise.
• Safeguard inventory integrity by ensuring merchandise is tagged accurately.

Skills

Leadership

Analytical skills

Problem-solving

Decision-making

Adaptability

Tools

Microsoft Office

Google applications

Inventory management systems

Mac operating systems

iOS devices

Job description

Overview

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

Responsibilities

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

Requirements

• 2+ years of leadership experience in retail, preferably in home furnishings
• Exceptional analytical, problem-solving and decision-making skills
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Experience in Inventory management systems and processes
• Adaptable and resilient, with a solutions-focused approach to change and challenges
• Flexibility to work a dynamic schedule across all operational hours

Physical requirements

• Lift and move items in excess of 100 lbs., using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing