Outdoor Retail Lead & Guest Experience Coach

Fenix Outdoor; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A global outdoor brand is seeking a Retail Supervisor in Kelowna, BC. The role involves leading a team, ensuring exceptional customer experiences, and promoting sustainability. Candidates should have retail or customer service experience, strong leadership, and a passion for the outdoors. Join us to help others feel at home in nature and contribute to our mission-driven brand. This part-time role offers $20-$24 per hour based on experience, with opportunities for personal growth and connection with the community.

Benefits

RRSP/DPSP retirement plan

Paid Sick Time

Product discounts

Sustainability focus

Qualifications

• Prior experience in retail or customer service is essential.
• Strong leadership skills to motivate and influence the team.
• Ability to deliver exceptional customer experiences.

Responsibilities

• Lead by example on the sales floor, coaching teammates.
• Deliver exceptional guest experiences through service standards.
• Open and close the store as a trusted keyholder.
• Support daily operations including inventory management.
• Promote sustainability and engage with the community.

Skills

Customer service

Problem-solving

Leadership

Communication

Organizational skills

Passion for the outdoors

Tools

Retail software systems

Job description

A global outdoor brand is seeking a Retail Supervisor in Kelowna, BC. The role involves leading a team, ensuring exceptional customer experiences, and promoting sustainability. Candidates should have retail or customer service experience, strong leadership, and a passion for the outdoors. Join us to help others feel at home in nature and contribute to our mission-driven brand. This part-time role offers $20-$24 per hour based on experience, with opportunities for personal growth and connection with the community.