Outbound Sales Specialist (Telecommunications) - Work From Home / Remote

Millennium 1 Solutions; Sherbrooke; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Technical Sales Specialist to connect with customers and provide customized product and service options. This role offers a flexible schedule and a supportive environment where your contributions matter. Ideal candidates should have strong communication skills and a passion for sales. This is a full-time, work-from-home position available for residents of Quebec, Alberta, and New Brunswick.

Benefits

Comprehensive benefits package

Paid training

Employee Assistance Program

Attractive Monthly Compensation Plans

Local and national discount programs

Qualifications

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
• Ability to build rapport with customers.
• Ability to navigate multiple computer systems.
• Ability to work in a target-driven environment.

Responsibilities

• Connect with customers from coast-to-coast.
• Conduct outbound calls for customer retention, sales, and services.
• Promote and recommend products and services to customers.
• Manage call flows and provide first call resolution.
• Create a need by educating customers on products.

Skills

Empathy

Outgoing

Patience

Authenticity

Motivation

Job description

Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means :

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product / service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is genuinely invested in helping others, you would be a great fit for our team!

Position : Technical Sales Specialist
Position Status : Full-Time – Work from Home
Hours of Work : Monday - Saturday 10 : 00am - 10 : 00pm EST, variable shifts
Rate of Pay : Alberta and New Brunswick $16.20 / Hour Base + Up to an additional $6.80 / hour if fully meeting targets
Quebec $16.45 / Hour Base + Up to an additional $6.80 / hour if fully meeting targets
Role Language : English
Open to residents of : Quebec, Alberta, and New Brunswick

You are :
Empathetic – You are someone who is able to show understanding and relate to the customer.
Outgoing – You are someone who is friendly and approachable.
Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner.
Genuine – You are someone who is authentic in your interaction with customers.
Motivated – You are someone who is motivated to meet targets and excited to achieve sales metrics.

Benefits and Perks

• Attractive Monthly Compensation Plans with no minimum sales threshold.
• Incremental monthly incentive programs for sales performance delivery.
• EPP (Employee Purchase Plan) with material monthly discount post 6 months employment.
• Several local and national discount programs accessible through our Employee Perks Program.

Responsibilities

• Connect with customers from coast-to-coast.
• Conduct outbound calls for customer retention, sales, and services.
• Promote and recommend the latest products and services to customers on outbound sales queues.
• Manage call flows, provide first call resolution and satisfying customer expectations.
• Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions.
• Create a need by educating customers on products & services and execute business strategy that meets or exceeds financial objectives.
• Meeting key performance indicators.
• Following up with customers to ensure customer satisfaction and expanding sales opportunities.
• Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own.
• Accurately resolve customer questions with a high level of professionalism.
• Accurately document customer interactions within the appropriate systems.
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
• Maintain a high level of competition and product knowledge.
• Maintain a high level of confidentiality.
• Other job tasks as required.

Requirements

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
• A flexible schedule (including evenings and weekends).
• An ability to build rapport with customers.
• An ability to navigate multiple computer systems.
• An ability to work in a target-driven environment.
• A secure area to store company and customer related information.
• Power outlets for both a PC and Monitor.
• High Speed internet (10MB or greater).
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi.
• Apple or Android phone (not Mandatory).

Inclusion. Belonging.Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. At NTT DATA what you do matters. Because here YOU can. NBIND