Outbound Sales Development Representative - Hospitality

Lightspeed Commerce, Inc.; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

Lightspeed is seeking a highly motivated Sales Development Representative for Hospitality to join our outbound sales team in Montreal. You will generate and qualify leads, acting as the first touchpoint between potential customers and the Lightspeed brand, and helping drive revenue growth for hospitality clients.

In this fast-growing role, you’ll collaborate with inbound teams, align with marketing strategies, and contribute to expanding Lightspeed’s local presence while delivering outstanding

Qualifications

• Experience in sales or a call center environment, with the energy and drive to (over)deliver on targets
• Excellent customer service and communication skills, including strong listening, verbal and written communication
• Tech-savvy, and able to clearly explain technology to others who are not
• Bilingualism in English and French (written and spoken)
• An entrepreneurial and agile mindset, with a bias toward action and ability to pivot when needed to meet business needs and objectives

Responsibilities

• Identifying potential customers and introducing our products to decision-makers through phone, email and in-person communications
• Engaging and qualifying new leads through various channels, including phone, email, text and social media
• Getting in on the ground floor of a new outbound sales team focused on growing our local presence
• Collaborating with inbound sales teams, including managing the handoff to Account Executives to demo software to prospective customers
• Working with the marketing and sales teams on strategies to grow our sales pipeline based on your conversations and feedback from prospects
• Consistently meeting clearly defined monthly, quarterly and annual goals

Skills

Sales experience

Customer service

Communication skills

Bilingual English/French

Entrepreneurial mindset

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a highly motivated Sales Development Representative for Hospitality to join our growing North American Outbound Sales team located in Montreal. You’ll help drive revenue growth by generating and qualifying leads, lighting the way as the first touchpoint between potential new customers and the Lightspeed brand. Your work will have a direct impact on advancing Lightspeed’s mission of empowering restaurateurs with smart technology.

After years of refining and optimizing our strategy in a focused market, our Outbound team is in hyper-growth mode and ready to scale, and we need a driven and energetic individual who’s passionate about helping entrepreneurs ignite their businesses to help make it happen. If you’re results-driven and excited to join a fast-growing company where your work will have a global impact, this might be the role for you.

What you’ll be doing

• Identifying potential customers and introducing our products to decision-makers through phone, email and in-person communications
• Engaging and qualifying new leads through various channels, including phone, email, text and social media
• Getting in on the ground floor of a new outbound sales team focused on growing our local presence
• Collaborating with inbound sales teams, including managing the handoff to Account Executives to demo software to prospective customers
• Working with the marketing and sales teams on strategies to grow our sales pipeline based on your conversations and feedback from prospects
• Consistently meeting clearly defined monthly, quarterly and annual goals

What you’ll be bringing

• Experience in sales or a call center environment, with the energy and drive to (over)deliver on targets
• Excellent customer service and communication skills, including strong listening, verbal and written communication
• Tech-savvy, and able to clearly explain technology to others who are not
• Bilingualism in English and French (written and spoken)
• An entrepreneurial and agile mindset, with a bias toward action and ability to pivot when needed to meet business needs and objectives

Even better if you have, but not necessary

• Experience in the hospitality or eCommerce industry
• Experience with point-of-sale systems or other technology (e.g. software, mobile)

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Final thought… Studies show that gender-coded words significantly reduce the number of women applying. Use this link to find out if your job description is gender-neutral: http://gender-decoder.katmatfield.com/

|| ONLY IF CRIMINAL CHECK APPLIES || Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

#LI-TL2

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.