Ottawa City Manager: Growth, Ops & Customer Experience

Roam; Ottawa; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading car subscription service is looking for a City Manager in Ottawa to oversee the local business. The ideal candidate will be responsible for growth, operations, and customer experience while leading a local team. Applicants should have significant experience in management and operations, with a data-driven mindset. The role requires hands-on leadership and the ability to build a strong local presence and team. This position offers up to $150K, including performance bonuses and a hybrid work environment.

Benefits

Performance bonuses

Stock options

Company car

Comprehensive benefits

4-weeks Paid vacation

Hybrid work environment

Qualifications

• 4–5 years of experience in operations, general management, or logistics.
• Proven ownership of results in a location-based business.
• Strong experience in hiring and performance management.

Responsibilities

• Take ownership of Ottawa's operations and performance.
• Oversee day-to-day operations and ensure vehicle readiness.
• Lead and develop a high-performing local team.

Skills

Operational management

Customer service

Team leadership

Data-driven decision making

Job description

A leading car subscription service is looking for a City Manager in Ottawa to oversee the local business. The ideal candidate will be responsible for growth, operations, and customer experience while leading a local team. Applicants should have significant experience in management and operations, with a data-driven mindset. The role requires hands-on leadership and the ability to build a strong local presence and team. This position offers up to $150K, including performance bonuses and a hybrid work environment.