Order Quality Manager

J.D. Irving, Limited; Dieppe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transportation company in Dieppe is seeking an Order Quality Manager to manage teams and ensure accurate order documentation. The role requires strong leadership skills and experience in the transportation industry, with responsibilities including overseeing billing functions and implementing process improvements. This position offers competitive benefits and opportunities for growth.

Benefits

Dynamic and safe work environment

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking and fitness center

Maternity leave top-up program

Growth opportunities within the company

Qualifications

• 4 to 7 years of business-related experience in the transportation industry.
• Demonstrated ability to lead, coach, and manage teams.
• Experience in identifying and implementing process improvements.

Responsibilities

• Lead teams across shifts and oversee Imaging & Billing functions.
• Identify and implement process improvements and system upgrades.
• Manage relationships with internal and external partners.

Skills

Leadership skills

Communication skills

Team management

Microsoft Office proficiency

Lean Six Sigma certification

Education

University Degree in a related field

Job description

Midland Transport is currently seeking an Order Quality Manager to be based at our Head Office in Dieppe, NB. The successful candidate will ensure all order documents and related information are accurately captured in the system in a timely manner. This role requires strong leadership skills with a focus on managing teams and implementing policies and strategies to achieve business objectives.

Benefits to Joining Midland:

• Adynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Qualifications

• Education Required: University Degree in a related field
• Years of Experience Required:
  • 4 to 7 years business related experience, preferably in transportation industry
• Excellent verbal and written communication skills with a demonstrated ability to lead and coach
• Continuous improvement mindset, identifying opportunities for change and leading a team through initiatives.
• Excellent people management skills: mentoring, coaching, and leadership
• Excellent capabilities of leveraging Microsoft Office (PowerPoint, Excel, Word)
• Certified in Lean Six Sigma Yellow Belt or higher (or willing to become certified)

Responsibilities

• Lead various teams across day and night shifts, providing support for both and a requirement to work at least one evening shift per week
• Oversee the Imaging & Billing functions to ensure accurate and timely entry of shipment details and proper document storage in compliance with retention policies
• Provide support during IT outages and maintain smooth operational flow
• Identify and implement process improvements and system upgrades to enhance efficiency
• Oversee direct reports’ and support Night Billing Supervisor’s reports in performance management, staffing, and KPI reporting for the Billing and Imaging teams
• Manage relationships with internal departments and external partners, including personnel agencies and IT
• Ensure accurate and timely creation and maintenance of Customer Master Data records in accordance with company policies