Order Processing Representative

hcmportal; Vancouver; Presencial; CAD 3.529.000 - 3.970.000; Jornada completa

Descripción de la vacante

UPS is seeking an Order Processing Representative III in Richmond, BC. The role manages all customer activities related to containers once deposited in the country, coordinating routing, pickups, and tracking with customers, suppliers, and carriers to ensure timely information flow and strong relationships with vendors.

The position requires knowledge of import/export processes, experience with logistics systems, and excellent communication skills.

Formación

• Strong knowledge of import/export processes and air/land transportation.
• Proficiency in logistics management systems and office tools (Excel, email platforms, tracking systems).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.
• High attention to detail and customer-service orientation.

Responsabilidades

• Coordinate routing, pick-up, and tracking of containers and shipments from arrival to final delivery.
• Communicate proactively with customers, suppliers, carriers, and partners to ensure accurate and timely information flow.
• Monitor shipment status and take corrective action when delays or issues arise.
• Update and maintain internal systems with accurate shipment, documentation, and status information.
• Address and resolve logistical or operational problems to minimize service disruptions.
• Maintain strong professional relationships with customers and vendors, delivering high-quality service.
• Ensure compliance with internal procedures, company policies, and safety regulations.
• Collaborate with internal departments to support end-to-end logistics processes.

Conocimientos

Import/Export knowledge

Customer service orientation

Verbal and written communication

Problem solving

Attention to detail

Educación

Bachelor’s degree in Logistics or related field

Technical degree in Business Admin / Logistics / International Trade

Herramientas

Logistics management systems

Excel

Email platforms

Tracking systems

Descripción del empleo

Primary Job Posting Location:

Richmond, British Columbia Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Order Processing Representative III is responsible for managing all customer activities related to their containers once they are deposited in the country. This role works closely with customers, suppliers, and various carriers to coordinate routing, pick-ups, and shipment tracking as needed. The individual in this position resolves issues efficiently and maintains strong, professional relationships with both customers and vendors.

Job Type:

Full-Time, Permanent

Workdays:

Monday to Friday

Shift Hours:

8:00am to 4:30pm

Shift Duration:

8 hours a day

Work Location:

4851 Miller Rd, Suite 135 Richmond, BC V7B 1K7 Canada

*Flexibility with start and finish times required based on operational needs

Responsibilities

• Coordinate routing, pick-up, and tracking of containers and shipments from arrival to final delivery.
• Communicate proactively with customers, suppliers, carriers, and logistics partners to ensure accurate and timely information flow.
• Monitor shipment status and take corrective action when delays or operational issues arise.
• Update and maintain internal systems with accurate shipment, documentation, and status information.
• Address and resolve logistical or operational problems to minimize service disruptions.
• Maintain strong professional relationships with customers and vendors, delivering high-quality service.
• Ensure compliance with internal procedures, company policies, and safety regulations.
• Collaborate with internal departments to support end-to-end logistics processes.

Requirements

• Strong knowledge of import / export processes, supply chain operations, and air/ land transportation.
• Proficiency in logistics management systems and office tools (Excel, email platforms, tracking systems).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.
• High attention to detail and customer-service orientation.

Preferred Qualifications

• Technical degree or bachelor’s degree in business administration, Logistics, International Trade, Supply Chain, or a related field.
• 1 - 2 years of experience in logistics operations, international transportation, container management, or similar roles.
• Forklift driver's license.

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

The rate of pay for the successful candidate will range from $25,62/hr to $28,82/hr.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.