Order Picker: Part Time - WESTBANK

The Home Depot Canada; West Kelowna; On-site; CAD 29,000 - 31,000; Full time

Job summary

The Home Depot, Inc. is seeking an Order Picker in Canada to gather items, label, and stage orders for delivery in a fast-paced store environment. You will handle customer orders, help with POS transactions, and ensure accuracy throughout fulfillment.

Ideal candidates have a High School Diploma and 1–2 years of Retail or Distribution experience. Knowledge of reach trucks and order picker machines is a plus; overtime and weekend shifts may be required.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years Retail or Distribution experience is an asset.
• Knowledge of operating reach trucks and order picker equipment.

Responsibilities

• Ensures customer satisfaction by following the GET model (Greeting, Engaging, Thanking).
• Gathering product mix to fill orders promptly using the Order Fulfillment Application.
• Load delivery vehicles and assist with curbside orders while following safety rules.
• Label and pack orders to prevent damage and stage them for transport.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Reach trucks

Order picker machines

Job description

Pay Range: $20.7 - $22.45

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Order Picker associates are responsible for obtaining pick lists (the detailed list of products necessary to fill each order) and prioritizing them in the order in which each needs to be filled. This involves gathering merchandise throughout the store to fill orders in a timely manner, carefully packing orders to ensure that products do not get damaged, and accurately labelling and placing orders into specified holding areas until they are moved out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to read a COM order or notes in the system.

Key Responsibilities

Ensures Customer Satisfaction

• Following Home Depot’s GET model of customer service including Greeting, Engaging, and Thanking the customer.
• Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
• Loading delivery vehicles and taking out customers curbside orders, which includes complying with required safety regulations.
• Creating space for delivery orders until they are moved out of the store Packing and labeling orders carefully to ensure that products do not get damaged and can withstand the turbulence encountered on a delivery truck.

Safety and Compliance

• Follows all Safety and Loss Prevention policies and procedures.
• Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.

Competencies

• Communicates effectively
• Customer focus
• Action oriented
• Drives results

Skills

• Attention to detail
• Organizational skills
• Interpersonal skills

Direct Manager/Direct Reports

• Reports to Service Desk Department Supervisor

Travel Requirements

• NA

Physical Requirements

• Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Occasionally requires the ability to lift and move heavy and bulky items without assistance
• Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise

Working Conditions

• Working within a flexible schedule that includes overnight shift and may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Passing forklifts emit gas fumes.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• High School Diploma or equivalent

Minimum Years of Work Experience

• 1 to 2 years Retail or Distribution experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• Knowledge of operating reach trucks and order picker machines and asset.