Order ManagementQuotation specialist IndustrialManufacturing

Smiths Group; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global engineering firm is seeking a full-time customer service representative to assist customers with purchasing and repairing Mechanical Seals. Responsibilities include managing orders, providing product recommendations, and ensuring delivery commitments. Candidates should possess a Mechanical Technologist/Technician diploma and have at least 2 years of customer service experience in a manufacturing setting. The role does not support remote work.

Qualifications

• 2 years of customer service related experience in a manufacturing setting.

Responsibilities

• Assist customers with purchases and repairs of Mechanical Seals.
• Provide recommendations on product applications and price quotations.
• Manage customer orders and ensure delivery commitments are met.
• Maintain reference files of procedures and product lists.

Skills

Effective written and verbal communication skills

Ability to read detailed drawings

Computer skills including Microsoft Office

ERP and CRM experience

Education

Mechanical Technologist / Technician College Diploma

Job description

SUMMARY OF ESSENTIAL FUNCTIONS

• To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Interacts with customers via telephone fax and email and outside sales representatives to provide recommendations on product applications price quotations (after researching) resolve complaints problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering Purchasing Assembly Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned materials and assists walk‑in customers as required.
• Maintains reference files of procedures products lists special pricing quotes and other relevant data.
• Performs other duties as required.

QUALIFICATIONS

Education / Training: Mechanical Technologist / Technician College Diploma preferred

Experience: 2 years of customer service related experience in a manufacturing setting

• Ability to read detailed drawings and utilize measuring instruments
• Must have effective written and verbal communication skills
• Computer skills including Microsoft Office
• ERP and CRM experience is a Plus

ADDITIONAL INFORMATION

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross‑business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( Careers - Smiths Group plc)

REMOTE WORK

No

EMPLOYMENT TYPE

Full-time

KEY SKILLS

General Insurance, Corporate Sales, Cost Estimation, Benefits & Compensation, Heavy Equipment, AC Maintenance

DEPARTMENT / FUNCTIONAL AREA

Customer Service

Vacancy: 1