Order Management Coordinator

Thermon; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology and engineering firm in Canada is seeking an Order Management Coordinator. The ideal candidate will have a background in customer service and process heating products. Responsibilities include developing customer accounts, providing quotations, and ensuring customer satisfaction. Candidates should possess strong analytical skills, attention to detail, and proficiency in Microsoft Office tools. This position demands the ability to manage multiple tasks in a high-volume, results-oriented environment.

Qualifications

• Minimum of three years of related experience in the industry or equivalent education and experience.
• Knowledge of process heating products and heat transfer engineering.
• Able to perform in a high-volume, results-focused work environment.

Responsibilities

• Establish close relationships with customers and determine their needs.
• Develop customer accounts: quote prices and secure orders.
• Ensure all customer requirements and expectations are well understood.

Skills

Customer service

Analytical problem-solving

Project management

Attention to detail

Technical understanding

Education

Post-secondary technical diploma or degree

Tools

Microsoft Office (Outlook, Word, Excel)

Microsoft Windows

Job description

Who We Are - Thermon

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well‑being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side‑by‑side with our customers. We transfer the warmth needed to make life work.

The Role

The Order Management Coordinator will be responsible for selling Thermon products through effective sales strategies and policies to maximize sales and profitability. The Order Management Coordinator will provide a high level of sales discipline and excellent customer service through day‑to‑day contact with customers.

What You Will Do

• Establish close working relationship with customers to determine their needs and identify other potential applications of Thermon Canada.
• Develop customer accounts: quote prices; secure orders; arrange delivery dates.
• Ensure all customer requirements and expectations are well understood before the order is executed.
• Build a loyal customer base through dedicated customer service.
• Be able to understand the customer’s application and provide a solution/quotation to the customer's requirement
• Perform heat and heat loss calculations
• Attend product training courses
• Update and/or make aware to appropriate departments of customer information as it becomes available.
• Expedite customer placed orders.
• Prepare quotations and provide product literature as needed.
• Maintain documentation of customer communications.

Knowledge & Qualifications

• Post‑secondary technical diploma or degree is an advantage; plus, minimum of three years related experience in the industry or the equivalent combination of education and experience.
• Knowledge of process heating products and heat transfer engineering would be an asset
• Working knowledge of Microsoft Windows environment.
• Able to perform in a high‑volume, results‑focused work environment.
• Able to prioritize workload and handle multiple tasks simultaneously.
• Able to quickly learn technical concepts and product applications.
• Able to use Microsoft Office (Outlook, Word and Excel)
• Able to work effectively with minimal direct supervision (i.e. self‑motivated).
• Knowledge of ISO quality systems is an advantage.
• Superior analytical problem‑solving skills.
• Superior attention to detail and quality.
• Superior interpersonal skills.
• Superior verbal and written English communication skills.
• Strong project management skills