Order Entry Representative

G&W Electric Co; Brampton; On-site; CAD 41,000 - 53,000; Full time

Job summary

A leading electrical power solutions company in Brampton is seeking an Order Entry Representative to enhance customer service and support sales operations. You will process orders, handle inquiries, and collaborate with teams to ensure timely delivery. The ideal candidate has 1-3 years of experience in Inside Sales, strong technical knowledge, and proficiency in Microsoft Office applications. This role offers a competitive salary and comprehensive benefits.

Benefits

Generous Quarterly Bonuses

Health Care Spending Account

Education Tuition Assistance

Wellness and Gym Reimbursement Programs

Training and Development Opportunities

Qualifications

• 1-3 years business experience in Inside Sales or related experience performing order entry.
• Working knowledge of basic electrical terms and distribution systems.
• Previous experience in a manufacturing environment and/or customer service role.

Responsibilities

• Provide timely customer service and assistance with inside sales/application engineering orders.
• Coordinate with sales representatives, customer contacts, and planning to meet requirements.
• Perform order entry and send acknowledgments of placed orders.

Education

Technical Certificate / Diploma or equivalent

2 year Business Administration Certificate or 3 year Business Administration Diploma

Tools

JD Edwards Software

Microsoft Office Project

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Reporting to the Manager of Application Engineering at our Brampton office location, the Order Entry Representative will work collaboratively with our application engineering team, sales department, and external customers to respond to customer requirements, expedite and process orders, and respond to inquiries.

As a Order Entry Representative you will:

• Provide timely customer service and assistance with inside sales/application engineering orders, inquiries, and concerns received by email, telephone, or personal contact
• Coordinate with RVP, sales representatives, customer contacts, planning and manufacturing to meet requirements of long-term blanket programs/agreements (commercial).
• Provide administrative support with order submissions
• Perform order entry of Inside Sales parts, send acknowledgments of placed orders to customers, track, process, and expedite to meet customer needs
• Expedite and track order activity from company warehouse and alert appropriate staff and clients of any potential issues through daily production meetings
• Provide availability, schedules, and delivery within established guidelines
• Handle customer calls for product information, product availability, pricing, and order status
• Interface with Production in order to provide accurate lead times and delivery schedules
• Consult and collaborate with various departments within G&W, as appropriate, to inform customer of scheduling issues that arise during order life cycles
• Liaise with finance department to ensure timely invoice and payments where applicable
• Other responsibilities as assigned by Manager related to the role.

We are looking for someone who:

• Has 1-3 years business experience, either in Inside Sales or related experience performing order entry along with some quotations and sales tenders
• Technical Certificate / Diploma or equivalent mix of relevant education (e.g. 2 year Business Administration Certificate, or 3 year Business Administration Diploma) with proven Inside Sales experience
• Working knowledge of JD Edwards Software.
• Understanding of basic electrical terms and distribution systems
• Exposure to engineering, sales and manufacturing audiences is considered an asset
• Previous experience in manufacturing environment and/or customer service role
• Demonstrated proficiency in interacting directly with Customers and / or Suppliers
• Strong computer skills in Microsoft Office Project, Word, Excel, PowerPoint and Outlook
• Exceptional organizational and communication skills both verbal and written in English
• Excellent customer focus and interpersonal skills
• Ability to work independently and as a team player while solving problems and multitasking in a deadline-driven environment
• Excellent organizational skills and attention to detail
• Results-oriented, self-motivated individual with a strong sense of initiative
• Ability to develop strong business relationships and work will all levels of staff, specifically interfacing with Production, Engineering and Accounting
• Ability to respond effectively to inquiries or comments from internal and external clients, such as Outside Sales, Inside Sales, or the Customer base

What we offer you:

Typical pay is $41,000 – 53,000 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

G&W Electric offers a comprehensive benefits package that includes:

• Generous Quarterly Bonuses with RRSP Program
• services (paid by employer)
• Health Care Spending Account
• Education Tuition Assistance
• Job Security
• Air-conditioned/heated state-of-the-art manufacturing facility
• Wellness and Gym Reimbursement Programs
• Training and Developmental Opportunities
• Continuous Performance Feedback
• Fun social events, holiday party, bowling nights.
• And many more…

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Canada Corporation is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We welcome and encourage applications from individuals of all backgrounds, experiences, and perspectives. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodation will be provided at any point throughout the hiring process, upon request. Please let us know if you require any accommodation in respect of any materials or processes used to ensure your equal participation.