Order Entry/Customer Service Representative

Randstad Canada; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading recruitment firm in St. Catharines is seeking a Customer Support Team Member. This role involves processing customer orders, resolving inquiries, and ensuring exceptional service. Candidates should have 2 years of B2B customer service experience and be proficient in MS Office. The position offers full-time hours and a 6-month contract with potential for permanent hire.

Benefits

Competitive salary

On-site parking

Employee discount

4% vacation pay

Business casual office

Collaborative environment

Qualifications

• 2 years of B2B Customer Service experience is required.
• Punctual and dependable.
• Ability to work as a team and individually.
• Must be able to lift 20kgs.

Responsibilities

• Accurately and efficiently process customer orders.
• Communicate with customers to confirm order details and resolve inquiries.
• Review order information to identify and rectify discrepancies.
• Collaborate with internal departments for order fulfillment.
• Maintain organized records of orders and documentation.
• Deliver exceptional customer service and satisfaction.

Skills

Customer Service

Effective Communication

Organizational Skills

Data Entry

Education

Secondary school diploma

Tools

MS Office

Job description

Do you excel at providing outstanding customer service and ensuring every interaction is handled with absolute accuracy? Do you want to join a growing team where your organizational skills make a real impact on daily operations? Then we have the role for you!

We are currently looking for a detail-oriented and highly organized Customer Support Team Member to join our growing organization in St. Catharines! This position is critical to ensuring smooth and accurate processing of customer interactions while providing outstanding service at every step. The successful candidate would be responsible for ensuring accurate processing of customer interactions, delivering outstanding service, and managing internal communication effectively.

The ideal candidate will thrive in a fast-paced environment, communicate effectively, and maintain exceptional attention to detail.

If you see yourself in this role and want to learn more about this opportunity, then please apply to this job posting.

Advantages

• Opportunity to work in a collaborative and supportive environment, dedicated to delivering exceptional customer experiences
• $20-$22 an hour
• 8:30am-4:30pm
• Full Time
• 6 month contract with the opportunity for permanent hire
• On-site parking
• Employee discount
• 4% vacation pay
• Business casual office
• Work with a small dedicated team

Responsibilities

• Accurately and efficiently process customer orders
• Communicate with customers to confirm order details, resolve inquiries, and address concerns
• Review and analyze order information to proactively identify and rectify discrepancies or issues
• Collaborate with internal departments to ensure timely and accurate order fulfillment
• Maintain organized and accurate records of orders and all related documentation
• Deliver exceptional customer service to ensure client satisfaction
• Other general administrative tasks as required
• Take on additional tasks as needed to support the office

Qualifications

• 2 years of B2B (Business-to-Business) Customer Service experience is required
• Excellent verbal and written communication
• Punctual and dependable
• Ability to work as a team and individually
• Proficiency in MS Office and strong data entry skills are required
• Secondary school diploma
• Must be able to lift 20kgs

Summary

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to [e-mail] with your most updated resume.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.