Order Desk Clerk (NOC 65102)

Northwest Employment Works; Sioux Lookout; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local grocery retailer is seeking a detail-oriented Order Desk Clerk in Sioux Lookout, Ontario. The candidate will be responsible for processing orders, providing excellent customer service, and maintaining accurate records. This permanent full-time position offers a starting wage of $17.60 – $19.00 per hour, with benefits including health coverage and employee discounts after a probation period.

Benefits

Medical & Dental Benefits

Long Term Disability

Employee Assistance Program

Access to staff gym

Employee discounts

Qualifications

• Detail-oriented with a strong ability to multitask in a fast-paced environment.
• Excellent customer service and communication skills.
• Ability to keep accurate records and maintain confidentiality.

Responsibilities

• Process orders accurately and efficiently.
• Provide professional customer service in person and via email/phone.
• Assist in onboarding and training new staff.

Skills

Organizational skills

Customer service abilities

Multitasking

Job description

Overview

Fresh Market Foods is seeking a detail-oriented Order Desk Clerk to process orders efficiently, assist customers, and provide administrative support. The ideal candidate will have strong organizational skills, excellent customer service abilities, and the ability to multitask in a fast-paced environment.

Job Duties

• Accurately shop for customer orders, create AWBs, weigh boxes, and ensure proper documentation.


• Process order payments using various methods, including charge accounts, EMT, and credit cards.


• Provide friendly and professional customer service in person, over the phone, and via email.


• Address complaints or concerns effectively while maintaining a positive experience.


• Ensure Nutrition North subsidy savings are applied to eligible customer purchases.


• Maintain accurate records of orders, customer interactions, and assigned administrative tasks.


• Work with other departments to improve processes and support workflow.


• Assist in onboarding and training new team members as required.


• Follow company policies, safety protocols, and maintain customer confidentiality.


• Keep up to date with product knowledge, promotions, and company updates.

Terms of Employment

Permanent Full-time (40 hours/week)

Positions

1

Wage/Salary

Starting at $17.60 – $19.00 per/hour (depending on experience)

Closing Date

Open Until Filled

Start Date

ASAP

Benefits

After completing the 3-month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP and DPSP programs.

Location of Work

79 Queen Street; Sioux Lookout, ON P8T 1A1

Language of Work

English, French (an asset but not a requirement)

Transportation

Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. This does not include the cost for a full trailer move (household goods, trailers, or large personal belongings etc).

Apply with Resume to

Liz Ward, Human Resources Manager

Email

[e-mail]

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process