Order & Customer Care Specialist

Trail Appliances; Delta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading independent appliance retailer is seeking a Customer Support Administrator to handle customer inquiries, manage order details, and support the sales team. The role requires excellent communication skills and detail-oriented individuals with customer service experience. Join a company offering benefits like health coverage, employee discounts, and development programs. The position is in Delta, Canada, with a pay rate of $25/hour.

Benefits

Extended Health Benefits

Merit Performance

Generous employee discounts

Professional Development Programs

Employee Recognition Program

Company events

Qualifications

• Ability to work under tight deadlines and multitask.
• Collaborative team player yet able to work independently.
• Fluency in English; Mandarin/Cantonese or Punjabi/Hindi is an asset.

Responsibilities

• Field customer inquiries by phone, email, and text.
• Arrange payment and updates for order details.
• Communicate with internal departments to ensure product delivery.
• Maintain customer records and data.

Skills

Detail-oriented

Excellent analytical skills

Problem-solving skills

Excellent verbal communication

Excellent written communication

Education

Minimum high school completion or equivalent

Tools

Microsoft Office (Excel, Outlook, Word)

Zendesk

Job description

A leading independent appliance retailer is seeking a Customer Support Administrator to handle customer inquiries, manage order details, and support the sales team. The role requires excellent communication skills and detail-oriented individuals with customer service experience. Join a company offering benefits like health coverage, employee discounts, and development programs. The position is in Delta, Canada, with a pay rate of $25/hour.