Optimization Services Manager- Bilingual French

RLDatix; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

RLDatix is seeking an Optimization Services Manager based in Canada to lead client engagements, delivering consulting, training, and system optimization to maximize value from RLDatix solutions. You will work with clients to drive stronger outcomes and deeper engagement with our platform, coordinating with teams to deliver high-impact results.

Ideal candidates have a background in customer success within SaaS, strong project management skills, and a proven ability to manage multiple projects

Qualifications

• Experience in a customer success role within a SaaS company.
• Demonstrated ability and desire to work with software.
• Proven success managing multiple projects concurrently.
• Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Fluent in French is required.

Responsibilities

• Deliver remote administrative support and client training to optimize the use of RLDatix software.
• Collaborate with internal teams, including instructional designers, to support content development and delivery.
• Conduct system health checks to ensure clients are getting full value from our platform.
• Contribute to knowledge-sharing platforms to improve client self-service and education.
• Provide project-based consulting and change management support to improve client satisfaction and system utilization.

Skills

Customer success

Software literacy

Project management

Interpersonal skills

Independent work

French language

Job description

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Cananda- based Optimization Services Manager to join our Professional Services team, so that we can help healthcare clients get the most from our software solutions and services. The Optimization Services Manager will work directly with clients to deliver consulting, training, and system optimization support that drives stronger outcomes and deeper engagement with RLDatix products.

How You’ll Spend Your Time

• Deliver remote administrative support and client training to optimize the use of RLDatix software
• Collaborate with internal teams, including instructional designers, to support content development and delivery
• Conduct system health checks to ensure clients are getting full value from our platform
• Contribute to knowledge-sharing platforms to improve client self-service and education
• Provide project-based consulting and change management support to improve client satisfaction and system utilization

What Kind of Things We’re Most Interested in You Having

• Previous experience in customer success role, ideally within a SaaS company
• Demonstrated ability and desire to work with software
• Proven success managing multiple projects concurrently
• Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization
• Ability to work both independently and collaboratively in a fast-paced environment.
• Fluent in French is required.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.

RLDatix is an equal opportunity employer committed to building an inclusive, barrier‑free workplace. Our employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, handicap, marital status or any other status or condition protected by law.

In accordance with applicable provincial human rights and accessibility legislation, RLDatix will provide accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation to participate in the application or interview stages, please send a note to [e-mail].

AI may be used to support our recruitment process including for identifying candidates, notetaking during interviews, and screening overarching criteria; however, all steps are reviewed by our recruitment team, and every hiring decision is made by members of Team RLD.