Optical Team Lead - Elevate Patient Experience

Luxottica; Guelph; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading optics company in Guelph is hiring a Team Lead to provide exceptional customer service in a retail environment. The role requires strong optical and retail experience, a high school diploma, and interpersonal skills. Responsibilities include assisting customers, managing key store processes, and ensuring a safe working environment. This position offers competitive compensation, bonuses, and employee benefits.

Benefits

Competitive bonus and/or commission plan

Health care benefits

Retirement savings

Paid time off/vacation

Employee discounts

Qualifications

• Leadership & training experience required.
• Familiarity with cash register and computers.
• Knowledge of current optical theory and merchandise.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections and provide recommendations.
• Custom fits glasses & places prescription in lenses.

Skills

Strong optical & retail experience

Strong inter-personal skills

Sales skills

Problem solving ability

Education

HS diploma/GED

Tools

Optical machinery/instruments

Job description

A leading optics company in Guelph is hiring a Team Lead to provide exceptional customer service in a retail environment. The role requires strong optical and retail experience, a high school diploma, and interpersonal skills. Responsibilities include assisting customers, managing key store processes, and ensuring a safe working environment. This position offers competitive compensation, bonuses, and employee benefits.