Optical Store Manager: Lead, coach & wow Customers

Specsavers; Burlington; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading optical retailer in Burlington, Canada is seeking a Supervising Manager to partner with the store’s retail owner and lead a team of Eyecare Consultants. This role involves coaching, developing staff, and ensuring compliance with service standards to provide an outstanding customer journey. Ideal candidates will have previous optical management experience and a demonstrated commitment to exceptional customer care. The company values long-term customer relationships and a commitment to performance excellence.

Qualifications

• Previous optical management experience desired.
• Demonstrated history of exceptional customer care in retail management.
• Ability to lead and motivate a team to achieve excellent technical standards.

Responsibilities

• Manage store employee’s performance through coaching and counseling.
• Supervise and train employees to ensure excellent customer service.
• Ensure merchandise is stocked and maintained to company standards.

Skills

Exceptional customer care

Optical management

Team leadership and motivation

Attention to detail

Performance targets achievement

Job description

A leading optical retailer in Burlington, Canada is seeking a Supervising Manager to partner with the store’s retail owner and lead a team of Eyecare Consultants. This role involves coaching, developing staff, and ensuring compliance with service standards to provide an outstanding customer journey. Ideal candidates will have previous optical management experience and a demonstrated commitment to exceptional customer care. The company values long-term customer relationships and a commitment to performance excellence.