Optical Associate

FYihealth group; Regina; On-site; CAD 40,000 - 50,000; Full time

Job summary

A retail optical provider in Canada is seeking an Optical Associate to join their team. This full-time position involves providing exceptional customer service and educating clients on eyewear choices. The ideal candidate has a passion for customer experience, retail sales, and strong communication skills. If you thrive in a fast-paced environment and enjoy helping customers find their perfect fit, this role offers a competitive wage and benefits along with growth opportunities.

Benefits

comprehensive total rewards package

competitive wage and benefits

ongoing training and development opportunities

Qualifications

• Previous retail sales and customer service experience is ideal.
• Great communicator who can provide exceptional interactions with customers.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Educating clients about the best eyewear choices for their lifestyle.
• Assisting with the selection of frames to suit client’s needs.
• Performing frame and facial measurements for eyewear fitting.

Skills

customer experience

communication

multi-tasking

retail sales experience

Tools

Microsoft Office Suite

Job description

Job Description

If you have a passion for style and helping customers find their perfect fit, as well as experience in retail customer service, we'd love to hear from you. Our Factory Optical - Regina - University Park Drive - Regina Grasslands and Regina Rochdale locations are looking for someone like you to bring your exceptional skills and experience with you and join us as our Optical Associate.

The Optical Associate plays a critical role within solis optics and is crucial to our success by delivering world‑class service to our customers. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience.

This position is a full‑time role working 30–40 hours per week, Monday to Sunday.

What Will You Be Doing?

• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing customers about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client’s aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning customers
• Submitting prescription eyewear requisitions to our manufacturing lab
• Arranging and maintaining retail display area
• Contributing to store retail sales goals

What Do You Bring?

• Previous retail sales and customer service experience is ideal
• Passionate about customer experience; a great communicator who can provide exceptional interactions with customers
• Committed to excelling as a member of a high performing team
• Able to multi‑task in a fast‑paced environment
• Good computer knowledge, including Microsoft Office Suite

How You’ll Benefit

• A comprehensive total rewards package
• Competitive wage and benefits
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on‑trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you’ll have a meaningful impact on people’s lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.