Ops Coordinator Security Control Tower

Purolator; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Toronto is seeking an Ops Coordinator for the Security Control Tower. The role involves monitoring security systems, managing incidents, and collaborating with multiple teams for service improvements. Ideal candidates should have 3+ years of experience in the security service industry and a strong understanding of security systems. Benefits include a supportive work environment and opportunities for growth.

Qualifications

• Minimum 3 years experience in a similar role in the security service industry.
• Knowledge of Multi Facility Security principles and Transportation Security.
• Ability to read and interpret as-built diagrams for facilities.

Responsibilities

• Monitor alarms and dispatch personnel based on incident assessments.
• Support investigations with video review for theft and fraud.
• Create case reports based on data collection findings.

Skills

Customer Focus

Effective Communication

Collaboration

Self Development

Education

High School Diploma

Tools

CCTV

Access Control Systems

Intrusion Systems

Job description

Overview

It’s not a package. It’s a promise. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

The Ops Coordinator Security Control Tower acts as operational lead that is responsible for evaluating and stabilizing all discrepancies within the physical Security network. They are responsible for all security monitoring systems, audits, reporting and network issues, and assisting the overall network operations. The Ops Coordinator Security Control Tower will collaborate with Loss Prevention, Regional Service Lead teams and Network on a Continuous Improvement (Better Every Day) approach for service improvements.

The schedule for this role is 4 days a week, 10 hour shifts and every other weekend; rotating days and nights included.

Responsibilities

• Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, burglary, or duress
• Providing access Control with Automatic Video Display with Voice Communications
• Dispatch of personnel and escalation based on assessment of incident
• Performs intake, triage, and escalation functions for all incidents reported to the center
• Support investigations with video review/surveillance for theft, fraud, and health and safety related matters
• Creates and Supports incidents by case management documented or directed to do so by the Supervisor, or other authorized persons
• Performs active monitoring of various security systems, including video, access control systems, and high value/sensitive assets monitoring on tracking systems
• Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
• Manage and maintain employee access and ID card system and database
• Work with the Control Tower Line Haul / Ground / Air with various duties in Transportation Management, Communications, GPS tracking, Trip Tracking, assist with Mechanical issues, Trace Asset Movements
• When required, assist with coordinating Crisis Response
• Build case reports based on data collection
• Coach operation on how to use of tools, tactics, and best practices to be leveraged to benefit the customer experience
• Analysis of Operational and client-specific data to identify areas of opportunity for improved customer experience
• Work in a rotational Schedule 24/7/365

Experience & Qualifications

Minimum 3 years experience in a similar role in the security service industry.

Knowledge of the Multi Facility Security principles including the use of CCTV, Access Control, and Intrusion Systems. Candidate should have a broad understanding of Transportation and movement of goods and provision of services.

• Exemplifies and consistently demonstrates our core competencies: Customer Focus, Communicates Effectively, Collaborates, Instills Trust and Self Development
• Familiarity with CCTV, Access Control, Intrusion Systems and Alarm Response
• Ability to read and interpret as built diagrams for facilities
• Knowledge of Basic Security Principles and Dispatching
• Knowledge of Transportation Security, GPS

Education

High School Diploma – Minimum Requirement

Posting Details

Location: 576 - NHO

Working Conditions: Office Environment

Reports to: Supervisor Security Operations

Equal Opportunity and Privacy

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: Purolator TalentCOE (at) purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com. At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.