Ophthalmic Assistant

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 32,000 - 37,000; Full time

Job summary

The Winnipeg Regional Health Authority (WRHA) invites applications for an Ophthalmology Clinic clerical position at Misericordia Health Centre in Winnipeg. The incumbent will book appointments and surgeries, coordinate pre-op testing, type reports, and maintain filing systems while greeting patients and handling referrals and calls.

The role requires multitasking across tasks and patient interactions in person and by phone, with ophthalmic tests performed as required within a team-focused

Qualifications

• Two years in ophthalmology clerical work in the last five years.
• Experience with ophthalmic terminology and physician billing.
• Excellent verbal and written communication and customer service skills.
• Able to multitask in a busy clinical environment.
• Bilingualism preferred.

Responsibilities

• Book appointments and surgeries; coordinate schedules.
• Coordinate pre-op testing and report typing.
• Maintain filing systems and compile statistics.
• Greet and direct patients; handle referrals and phone calls.
• Perform ophthalmic tests as required.

Skills

Ophthalmology clerical

Communication skills

Customer service

Multitasking

Education

Grade 12

EMR knowledge (Novari/Accuro)

Medical terminology

COA/Ophthalmic Assistant cert

Tools

Novari/Accuro EMR

Job description

Requisition ID: 413334

Position Number: 20056441

Posting End Date: November 2, 2026

City: Winnipeg

Site: Misericordia Health Centre

Department / Unit: Ophthalmology Clinic - MHC

Job Stream: Clinical Support

Union: CUPE

Anticipated Start Date - End Date: 01/01/2027 - Indefinite

Reason for Term: Other Leave

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 7.50

Annual Base Hours: 2015

Salary: $23.225 , $23.894 , $24.587 , $25.295 , $26.027 , $26.781

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

The incumbent books appointments and surgery, coordinates pre-op testing, types reports, maintains filing system, records and compiles and reports statistics. Greets and directs patients. Provides basic patient education.Triages referrals and phone calls. It is essential that the incumbent has the ability to work on multiple tasks and interact with patients in person and on the phone simultaneously. Performs a variety of Ophthalmological tests as required.

Experience

• Minimum of two (2) years’ experience in the last five (5) years in a clerical ophthalmology position required.
• Recent experience with clinical optics, ocular motility, visual field testing, and ocular pharmacology is required.
• Experience showcase good understanding of medical terminology is required.
• Experience with physician billing is required.
• Demonstrated experience showcasing excellent verbal and written communication skills is required; including excellent customer service experience, being comfortable talking to patients to fact find and make patients feel comfortable talking to you.
• Experience with prioritizing multiple activities in a busy clinical environment is required.
• Experiencing functioning as a team player is required.

Education (Degree/Diploma/Certificate)

• Grade 12.
• Demonstrated proficiency in computer skills.
• Knowledge of Novari/Accuro electronic medical record systems is required.
• Medical terminology, especially ophthalmic terminology is required.
• Successful completion of the COA (Certified Ophthalmic Assistant) or an Ophthalmic Assistant certification (institutional or Home Study), recognized by the Joint Commission on Allied Personnel in Ophthalmology (J.C.A.H.P.O.) is required or must be attained within one year of hire.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Knowledge of the English language consistent with ease of communication, both oral and written required.
• Bilingualism preferred.
• Works within MHC’s core values, philosophy, vision, CQI goals, policies and procedures.
• Ability to function as an effective member of an interdisciplinary team, including collaboration, teamwork and good communication skills.

Physical Requirements

• Physical health to meet the requirements of the position.

This Indefinite Term may expire subject to one (1) weeks’ notice.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.