OPERATOR - SURVEILLANCE (PT)

Hard Rock Hotels; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel and casino chain in Ottawa is seeking a Security Surveillance Officer. The role involves monitoring the gaming floor, ensuring compliance with regulations, and maintaining guest safety. Candidates should have a secondary school diploma and at least one year of security or gaming experience. The position offers competitive benefits including medical and dental insurance, as well as paid time off.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Qualifications

• A minimum of one (1) year of experience in a Security related field or gaming.
• Knowledge of computer applications is essential.
• Ability to obtain registration as a Category 2 Gaming Assistant.

Responsibilities

• Provide routine surveillance of the gaming floor.
• Identify potential problems like poor game protection or suspicious individuals.
• Conduct reviews and write complete reports.

Skills

Analytical skills

Observational skills

Organizational skills

Interpersonal skills

Communication skills

Education

Secondary school diploma

Post-Secondary education in Law and Security

Tools

Computer applications

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Responsible for providing routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Able to pay attention to detail and sound observational skills are critical as you are conducting reviews, writing and completing reports and logs that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Works under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures.
• Maintains an awareness of the gaming operation at all times.
• Other duties as assigned.
• Lives the Brand.

Qualifications

• EXPERIENCE, EDUCATION, AND CERTIFICATIONS
• A secondary school diploma, with preference to graduates with a Post-Secondary education in Law and Security.
• A minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit).
• Knowledge of computer applications.
• Casino Surveillance or related surveillance experience an asset
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Skills

• Analytical, observational, organizational, interpersonal and communication skills.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to work in small spaces
• Ability to watch computer screens for extended periods of time.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Your Career With Us

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Rideau Carleton Casino; it’s a commitment to each and every one of our current & future Guests. Our team members spend their time making sure that every single one of our guests gets the rock star treatment, but the Rideau Carleton Casino family also rolls out the red carpet for our employees with competitive vacation, benefits, pension & a great work environment.

BENEFITS & PERKS:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurance options, generous Paid Time Off & much more!

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

EEO & Accessibility

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.