Operations & Visual Manager - Oakridge Centre

ALO YOGA; Vancouver; On-site; CAD 74,000 - 90,000; Full time

Job summary

A leading yoga retail company in Vancouver is seeking an Operations and Visual Manager to oversee store operations and visual strategy. This role involves managing inventory, labor, and team performance while ensuring store efficiency. Ideal candidates should have 3-5 years of retail leadership experience and exceptional communication skills. The position offers a competitive salary with benefits including employee discounts and a 401K matching program.

Benefits

Generous employee discount for Bella+Canvas and Alo Yoga

Free membership to Alo Moves

Competitive medical, dental, and vision plan options

401K with company matching

Clothing Allowance

Free yoga classes

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Extraordinary interpersonal and communication skills, both verbal and written.
• Ability to lift, push, carry or otherwise move up to 50 pounds.

Responsibilities

• Oversee and support execution of key operational and visual processes.
• Champion strong visual standards for the salesfloor.
• Manage the budget, reporting, and other business data.

Skills

Inventory management

Labor planning

Visual execution

Interpersonal skills

Time management

Tools

MS Office (Word, Excel, Outlook)

Job description

OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing Alo's operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution—all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer‑ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations & Visual Leader

• Oversee and support execution of key operational and visual processes
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalat‑e process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell‑through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Supports a safe work environment and efficient operation

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g., Expenses, Sell‑Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Operations and Visual team exudes Alo's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results‑driven communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager

Flow Experience Leader

• Oversees the execution of Flow experience deliverables while protecting operational efficiency
• Collaborates and implements General/Store Manager's vision and work cross‑functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI's
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Operations & Visual Manager Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies Alo's Guiding Principles
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Operations & Visual Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• 401K with company matching (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company's Assistant Store Manager base pay ranges from $74,000 - $90,000 CAD/year. Please also note, Assistant Store Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.