Operations & Systems Advisor - Hybrid, Data & Training Lead

Ville de Laval; Laval (administrative region); Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

3 weeks annual vacation

16.5 public holidays per year

3 weeks paid sick days

Group insurance

Defined benefit pension plan

Work-life balance

Free parking

Employee assistance program

CPE daycare access

Job summary

Ville de Laval is seeking an operations and systems support advisor to act as a super-user, provide operational support for a set of systems, and coordinate maintenance, evolution, and transformation projects in the department. You will validate data integrity, monitor access requests, and produce dashboards for leadership decisions.

Ideal candidates hold a bachelor’s degree in information systems or MIS and have four years of relevant IT experience, including ERP, SharePoint, and Power BI

Qualifications

• Bachelor's degree in administration with a concentration in information systems or MIS; relevant field.
• Four (4) years of IT systems experience, including steering IT systems in all facets.
• Experience extracting and processing ERP databases (Oracle type).
• Experience managing SharePoint sites and using the Microsoft Office Suite.
• Experience developing and disseminating training and information programs.
• Experience producing reports and presentations and operating data with Power BI or similar tools.

Responsibilities

• Coordinate steering activities and represent your unit on maintenance, evolution and transformation projects.
• Analyze change requests and propose solutions; participate in testing to ensure quality.
• Preliminary analysis of issues and anomalies; implement corrections or coordinate with IT partners.
• Develop and modify management reports and dashboards for recurring or one-time needs.
• Organize meetings with internal and external stakeholders to address issues and solutions.

Skills

Analytical ability

Collaboration

Initiative/autonomy

Client orientation

Results orientation

Openness to diversity

Rigor/quality assurance

Problem-solving

Education

Bachelor's degree in administration – information systems

Bachelor's degree in management information systems

Tools

SharePoint

Microsoft Office Suite

Power BI

Oracle ERP databases

Job description

Ville de Laval is seeking an operations and systems support advisor to act as a super-user, provide operational support for a set of systems, and coordinate maintenance, evolution, and transformation projects in the department. You will validate data integrity, monitor access requests, and produce dashboards for leadership decisions.

Ideal candidates hold a bachelor’s degree in information systems or MIS and have four years of relevant IT experience, including ERP, SharePoint, and Power BI