Operations Support Worker

BC Family Maintenance Agency (BCFMA); Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional family services agency in Victoria is seeking an Operations Support Worker to support the Case Management Team with various administrative tasks and client interactions. This full-time role requires effective communication and organizational skills, alongside a commitment to equitable service delivery. Ideal candidates have a high school diploma and two years of administrative experience. Competitive salary and benefits offered.

Benefits

Competitive benefits package

Defined Benefit Public Service Pension Plan

Work-life balance with a Monday to Friday schedule

Qualifications

• Minimum of two years related administrative experience.
• Recent experience in an administrative role within the last 5 years.

Responsibilities

• Supports various administrative tasks and investigates case information.
• Communicates effectively with stakeholders.
• Updates and maintains the computerized database.

Skills

Microsoft Office Suite

Communication and diplomacy

Research and enquiry skills

Judgment and discretion

Education

High school diploma with office administration certificate

Job description

Do you take pride in helping others and providing excellent client service? Does problem solving excite you?

The BC Family Maintenance Agency (BCFMA) is responsible for the client‑centric administration of child and spousal maintenance services for British Columbians, offering supports that strengthen families, so that they may achieve full potential and secure the best possible future for their children.

We are committed to promoting equity, anti‑racism and multiculturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous‑specific community recognition, outreach, and relationship building efforts.

BCFMA is committed to reconciliation with Indigenous Peoples, honouring the Provincial commitment to the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the Declaration on the Rights of Indigenous Peoples Act, and the Truth and Reconciliation Commission’s (TRC) Calls to Action. Through fostering respectful and collaborative relationships with Indigenous partners and stakeholders, BCFMA delivers on government’s priorities.

We are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). It’s an exciting time at BCFMA and we’re looking for creative and passionate people to join our team. We are passionate about what we do and the clients we serve and are proud of delivering exceptional service in a client‑focused way. Most importantly, you would be making a difference in the lives of families in BC!

The BCFMA is currently looking for qualified candidates for a full‑time Operations Support Worker role in our Victoria office.

The Operations Support Worker (OSW) supports the Client and Case Management Team. OSWs are essential members of the interdisciplinary Case Management Team. This position communicates effectively with stakeholders, supporting the BCFMA’s client‑centric focus. This position supports administrative tasks in accordance with legislation, policy, and procedures. This position updates and maintains the computerized database, prepares and processes documents, maintains accurate records, and tracks all case management packages.

Accountabilities

• Supports various administrative tasks, investigates and researches case information to support the Case Management Team.
• Works constructively with the Case Management Team and colleagues to maximize efficiency and effectiveness, keeping the supervisor well‑informed of issues.
• Models a client‑centric approach when interacting with internal stakeholders and readily adapts to workplace change.
• Prioritizes daily workload, processes incoming mail and faxes for the team and prepares client case management packages and other documents.
• Follows up on scheduled (action list) and unscheduled case activity for the team.
• Supports the team in performing in‑house tracing functions.
• Provides case information to clients and stakeholders, keeping within guidelines for confidentiality.
• Effectively responds to routine verbal and written inquiries from the public, government staff and other stakeholders.
• Supports all accountabilities for Office Assistant:
  • Maintains knowledge of documentation categories required for BCFMA recovery processes, including data storage (archiving) and distribution.
  • Processes faxes, Titan File and other electronic transmissions.
  • Receives and processes new filing kits sent through mail or Web Enrolment.
  • Coordinates mail processes. Queries, tracks, logs, and prioritizes all incoming and "Return to Sender" mail.
  • Assists with scanning of mail and other documents.
  • Supports program administrative requirements and security procedures.
  • Supports and participates in various meetings and in‑service training.
  • Maint up‑to‑date knowledge of the program database; screens, fields, codes and processes as required to enter, retrieve and interpret data accurately and efficiently.
  • Recommends Operations improvements.
  • Maintains effective working relationships with staff, contractors, and external stakeholders.
  • Complies with confidentiality and conflict of interest guidelines.
  • Maintains a clean, organized and orderly mailroom.

Job Requirements

Education

• High school diploma supplemented by completing a certificate in office administration or equivalent is preferred.
• A minimum of two years related administrative experience; an equivalent combination of education, experience, and/or training will be considered.

Experience

• Two years of recent (within 5 years) experience in an administrative role.

Knowledge, Skills and Abilities

• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to promote a positive culture and build strong relationships.
• Communicates respectfully with compassion, tact and diplomacy.
• Research and enquiry skills, including identifying ramifications of options and responses.
• Demonstrated ability to use judgment and discretion.

Additional Information

• A Criminal Record Check is required.

Why work at BCFMA

• An opportunity to be part of an inclusive and diverse culture where you can make a difference and team members are appreciated and valued.
• Work‑life balance with a Monday to Friday work week.
• Participation in a Defined Benefit Public Service Pension Plan
• Competitive benefits package including extended health, dental, above standard vacation entitlement, company paid sick time and flex days.
• On‑the‑job training with opportunities for ongoing learning and development.

We are committed to promoting equity, anti‑racism and multiculturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous‑specific community recognition, outreach and relationship building efforts.

The starting salary for this position is $43,781 per year. Candidates must be a Canadian citizen or permanent resident to apply for this full‑time opportunity. This is a unionised position covered by the BCGEU / BCFMA collective agreement. We would like to thank all candidates for their interest, however only those being considered for this role will be contacted.

To apply for this position or view our other career opportunities, please visit our career portal at https://bcfma.startdate.ca.