Operations Support Representative

Manpower; Old Barns; On-site; CAD 62,000 - 78,000; Full time

Job summary

Homewood Health in Canada is seeking a Case Manager to join a collaborative team focused on delivering seamless services to clients and customers. You will adjudicate and manage disability absences and coordinate return-to-work plans, liaising with insurers and healthcare professionals.

The role requires 2-3 years in disability management or health fields, a Disability Management certificate/diploma, a Bachelor's in psychology/social work/kinesiology, and strong communication.

Qualifications

• 2-3 years’ experience in disability management, insurance or health related field with STD, LTD
• Disability Management Certificate/Diploma is preferred
• Bachelor’s Degree in Psychology, Social Work, Kinesiology or other related health discipline
• Knowledge of Disability Management principles, practices and processes
• WCB experience would be an asset
• Knowledge and experience of the case management process
• Familiarity with medical terminology
• Ability to adhere to established policies, processes and guidelines
• Ability to work independently as well as to contribute actively to team objectives
• Analytical skills with strong attention to detail
• Strong verbal and written communication and conflict resolution skills to interact with employees, employers, team members and treatment providers in a caring, approachable, yet objective manner
• Exceptional customer service delivery skills
• Strong organizational and time management skills
• Ability to proficiently use Microsoft Office (Word, Excel, PowerPoint), Custom applications, internet and Outlook

Responsibilities

• Adjudication and case management of short-term and long-term disability absences
• Facilitate the recovery and return to work of employees on medical leave from worker’s compensation, short-term and long-term disability claims
• Perform functionally focused telephone interviews with employees to identify and assess the factors that affect their ability to work
• Regularly document the case files and communicate with team members in order to ensure a strong partnership
• Liaise with the employee, third parties (including insurers), the employer and various health care professionals in an effort to progress the recovery and facilitate a timely return to work
• Develop, facilitate, implement, monitor and modify as required, return to work plans
• Coordinate referrals to appropriate health resources

Skills

Disability management

Analytical skills

Communication

Time management

Independent work

Team collaboration

Education

Disability Management Certificate/Diploma

Bachelor’s Degree in Psychology, Social Work, Kinesiology or related health discipline

Tools

Microsoft Office

Outlook

Custom applications

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Case Manager you will be an integral part of a collaborative, inter-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Adjudication and case management of short-term and long-term disability absences
• Facilitate the recovery and return to work of employees on medical leave from worker’s compensation, short-term and long-term disability claims
• Perform functionally focused telephone interviews with employees to identify and assess the factors that affect their ability to work
• Regularly document the case files and communicate with team members in order to ensure a strong partnership
• Liaise with the employee, third parties (including insurers), the employer and various health care professionals in an effort to progress the recovery and facilitate a timely return to work
• Develop, facilitate, implement, monitor and modify as required, return to work plans
• Coordinate referrals to appropriate health resources

What we’re looking for:

• 2-3 years’ experience in disability management, insurance or health related field with STD, LTD
• Disability Management Certificate/Diploma is preferred
• Bachelor’s Degree in Psychology, Social Work, Kinesiology or other related health discipline
• Knowledge of Disability Management principles, practices and processes
• WCB experience would be an asset
• Knowledge and experience of the case management process
• Familiarity with medical terminology
• Ability to adhere to established policies, processes and guidelines
• Ability to work independently as well as to contribute actively to team objectives
• Analytical skills with strong attention to detail
• Strong verbal and written communication and conflict resolution skills to interact with employees, employers, team members and treatment providers in a caring, approachable, yet objective manner
• Exceptional customer service delivery skills
• Strong organizational and time management skills
• Ability to proficiently use Microsoft Office (Word, Excel, PowerPoint), Custom applications, internet and Outlook

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.