Operations Support Engineer

Oman Shell; Sarnia; On-site; CAD 82,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Parental leave

Diversity and inclusion

Training and development

Job summary

Shell Canada is seeking an Operations Support Engineer to provide process engineering support to our 24x7 production teams, focusing on safety, reliability, energy optimization, and cost management in Ontario. You will partner with Production and Maintenance to deliver plan targets and lead continuous improvement initiatives.

The role requires 3+ years in a similar process engineering function, a Canadian engineering degree (Chemical preferred), a PE designation or progress toward it, and

Qualifications

• Legal authorization to work in Canada on a full-time basis.
• Engineering degree required; Chemical is preferred discipline.
• Professional Engineering designation or working towards this designation.
• Minimum three (3) years of relevant experience in a similar role.
• Familiarity with management of change, root cause analysis, process simulations, or safeguarding assessment would be an asset.
• Ability to work off-hours to support turnaround and emergencies, including potential on-call support for Emergency Operations Centre.

Responsibilities

• Perform proactive technical monitoring for the assigned process unit and ensure units operate within established limits.
• Provide process engineering support for operating problems and seek additional engineering support where appropriate.
• Identify and communicate threats, troubleshoot performance and reliability gaps, and identify opportunities for improvement.
• Provide technical expertise and optimization recommendations to support delivery of the business plan, including feed and product quality specifications and energy/cost efficiency.
• Lead unit alarm reviews and supports alarm management activities.
• Utilizes fact-based root cause analysis to investigate, define and troubleshoot threats.
• Provide technical leadership to turnaround and major maintenance activities including scope collection, scope review, scope challenge, as well as shut down and start-up procedures.
• Generate investment proposals for unit outage, major maintenance, and turnaround related activities such as catalyst replacements, and support capital projects to ensure successful commissioning.
• Lead management of change to ensure robust Process Safety Management for changes to be implemented.
• Act as the integrator with other disciplines to meet all aspects of HSSE ensuring solutions are fit for purpose and include cost-value optimization.
• Active participate in Process Hazard Analyses to identify and assess process safety threats and develop recommendations to mitigate these threats.

Skills

Legal authorization to work in Canada

Ability to work off-hours

Process safety awareness

Education

Engineering degree; Chemical preferred

Job description

Ontario, Canada

Job Family Group: Process Engineering Worker Type: Regular Posting Start Date: September 30, 2026 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals

Job Description

What is the role? The Operations Support Engineer provides process engineering support to the 24x7 production organization to ensure excellence in process safety, reliability, margin, energy optimization, and cost management. The role works closely with the Production Team to provide technical assurance to unit operations and ensure production plan delivery. In addition, this role plays a key role in continuous improvement, project development, and turnaround planning and execution. The Operations Support Engineer is typically assigned specific process units to support, as part of an area Production Team.

At times, the Operations Support Engineer may instead be assigned to key studies, projects, and improvement activities. The successful candidate will join the Sarnia Process Engineering Team and will be assigned an area of support based on experience and available opportunities.

What you’ll be doing

• Perform proactive technical monitoring for the assigned process unit and ensure units operate within established limits.


• Provide process engineering support for operating problems and seek additional engineering support where appropriate.


• Identify and communicate to the technical, production and maintenance communities’ threats, troubleshoot performance and reliability gaps, and identify opportunities for improvement.


• Provide technical expertise and optimization recommendations to support delivery of the business plan, including feed and product quality specifications and energy/cost efficiency.


• Lead unit alarm reviews and supports alarm management activities.


• Utilizes fact-based root cause analysis to investigate, define and troubleshoot threats.


• Provide technical leadership to turnaround and major maintenance activities including scope collection, scope review, scope challenge, as well as shut down and start-up procedures.


• Generate investment proposals for unit outage, major maintenance, and turnaround related activities such as catalyst replacements, and support capital projects to ensure successful commissioning.


• Lead management of change to ensure robust Process Safety Management for changes to be implemented.


• Act as the integrator with other disciplines to meet all aspects of HSSE ensuring solutions are fit for purpose and include cost-value optimization.


• Active participate in Process Hazard Analyses to identify and assess process safety threats and develop recommendations to mitigate these threats.

What you bring

• The candidate must have legal authorization to work in the Canada on a full-time basis Engineering Degree is required; Chemical is preferred discipline


• Professional Engineering designation or working towards this designation


• Minimum three (3) years of relevant experience in a similar role


• Relevant industry or refinery experience would be an asset


• Familiarity with management of change, root cause analysis, process simulations, or safeguarding assessment would be an asset


• Ability to work off-hours to support turnaround and emergencies, including potential on-call support for Emergency Operations Centre

What we offer

The base salary range for this position is $82,000 - $130,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on innovative projects together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

• Benefit from flexible working hours, and the possibility of remote/mobile working


• Perform at your best with a competitive starting salary and annual performance related salary increase; our pay and benefits packages are among the best in the world


• Take advantage of paid parental leave, including for non-birthing parents


• Join an organization working to become one of the world’s most diverse and inclusive in the world


• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply


• Grow as you progress through diverse career opportunities in national and international teams


• Gain access to a wide range of training and development programs

Shell in Canada

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets


• Shale gas and liquids assets in Alberta and British Columbia


• A network of 1,400 retail stations across Canada


• The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility


• The Sarnia Manufacturing Centre refinery in Ontario


• 15 Shell-owned distribution terminals, three of which have marine operations


• Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast.

Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery.

Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business.

Shell is an Equal Opportunity Employer.

Shell in Canada Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911. Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers. At a glance, our businesses and projects in Canada include: Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets Shale gas and liquids assets in Alberta and British Columbia A network of 1,400 retail stations across Canada The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility The Sarnia Manufacturing Centre refinery in Ontario Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels 15 Shell-owned distribution terminals, three of which have marine operations Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business.

Shell is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries. Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people. Learn more about our purpose and strategy