Operations Support Analyst

Jazz Aviation; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional airline in Halifax is seeking an Operations Support Analyst to ensure the reliability of Operational and Business Critical Systems. You'll work onsite, offering support to various IT infrastructures and contribute to technology enhancements. Ideal candidates are passionate about tech, have strong technical skills, and possess a minimum of 3 years in related roles. Benefits include employee travel perks, a pension plan, and extensive health coverage.

Benefits

Employee travel benefits

Defined contribution pension plan

Comprehensive health and wellness package

Qualifications

• Minimum 3+ years related work experience in an Information Systems environment.
• Any certifications from Cisco, CompTIA, Microsoft are an asset.
• Knowledge and experience supporting enterprise applications.

Responsibilities

• Monitor and maintain Operational and Business Critical Systems.
• Provide second tier support for hardware and software of Priority Systems.
• Record and process requests in the ITSM software.

Skills

Problem-solving skills

Customer service skills

Multitasking ability

Interpersonal skills

Education

University Degree or Technical College Diploma in Computer Science

Tools

Backup Software

Citrix

VMWare

Windows operating systems

Remote support tools

Active Directory

Job description

About Us:

Jazz Aviation is Air Canada’s primary regional partner and an integral part of Air Canada’s strategy and North American market presence. Jazz is a proud Air Canada Express operator providing service across North America.

The Opportunity: Support Critical Systems That Keep Us Moving:

Join an award-winning team and make an impact! As an Operations Support Analyst at Jazz, you will play a critical role in supporting the reliability and performance of our Operational and Business Critical Systems. You’ll work hands‑on with cutting‑edge technologies, supporting servers, networks, storage, and flight systems that keep Canada’s largest regional airline running smoothly. This is your opportunity to grow your career, collaborate with industry experts, and contribute to the success of a company recognized as one of Canada’s Top Employers. If you’re passionate about technology and thrive in a dynamic environment, we want you on our team!

In this role, you’ll work shifts onsite at our Halifax headquarters while providing 1st and 2nd tier support to IT Infrastructure Services, including but not limited to:

• End‑user computing devices
• Wide‑area and local‑area networks
• Servers and storage systems
• Backup software
• Citrix environments
• Flight system applications and associated technologies

Key Responsibilities:

• Monitor, manage and maintain Operational and Business Critical Systems. This includes Applications, Servers, Storage, Networks; as well as any related technology required to provide the services delivered by IT department.
• Monitor, manage, and provide second tier support for hardware and software of Priority Systems to maintain the health and stability of the Production Environment.
• Monitor and manage data backup solutions and media retention schedules.
• Record and process requests in the ITSM software.
• Participate in department meeting and encourage ongoing teamwork in meetings, open dialogue, team challenges and informal collective experiences.
• Provide all levels of technical support from critical to low priority for our customers, including but not limited to, desktops, laptops, peripheral devices, mobility devices and software.
• Involved in projects related to operational software and hardware systems.
• Author, maintain, and communicate operational documentation, procedural documentation, and information to ensure timely and efficient response to issues.
• Provide information relating to business continuity/disaster recovery, respond to and mitigate equipment and software and hardware malfunctions, standard practice and training guidelines.
• Provide after Business hours 1st tier and 2nd tier problem resolution for IS services.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co‑workers and customers.
• Other related duties as assigned.

Qualifications:

Education

• University Degree or Technical College Diploma in Computer Science with strong technical skills is preferred.
• Any certifications from Cisco, CompTIA, Microsoft are an asset.

Skills

• Minimum 3+ years related work experience in an Information Systems environment with demonstrated problem‑solving skills is asset
• Intermediate level of experience and knowledge in IT infrastructure, end‑user computing environments, and telecommunications
• Excellent customer service and interpersonal skills.
• Ability to multitask and manage time effectively.

Experience

• Knowledge and experience supporting enterprise applications
• Knowledge of Microsoft cloud solutions including Microsoft 365, and Azure active directory administration will be an asset.
• Basic knowledge and experience in IT infrastructure and systems administration, specifically in Windows server environment, including the following technologies, platforms, and tools are required:
  • Backup Software (e.g., Veeam / Data Protector).
  • Citrix, VM Ware, ESX.
  • Windows operating system such as Windows 10, 11; Windows Server 2019, 2022.
  • Remote support tools, like Beyond Trust.
  • VPN, WAN/LAN, VOIP Technologies.
  • Active Directory.
• Experience working with client/server applications and desktop/printer administration and support is required.
• Minimum 3 years experience in networking support and troubleshooting is preferred.
• Must obtain/maintain Restricted Area Identification Card (RAIC) upon employment.
• Knowledge of SAN Technologies, Virtualization Technologies, and Enterprise Server Configuration is considered an asset.
• Previous knowledge/experience of Airline Industry applications (i.e., Sabre Suite/CAE) considered an asset.
• French considered an asset.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Benefits of Joining our Award-Winning Team:

• Enjoy exclusive employee travel benefits across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long‑term financial well‑being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.