Operations Support

Randstad Canada; Mississauga; On-site; CAD 53,000 - 55,000; Full time

Job summary

A leading staffing solutions company in Mississauga is seeking a detail-oriented professional to support business operations and drive efficiency. You will train warehouse staff, assist customers, and maintain SOPs. The ideal candidate possesses strong problem-solving and organizational skills. This permanent role offers a competitive salary ranging from $53,000 to $55,000, alongside benefits such as vacation and RRSP matching.

Benefits

Vacation

Benefits

RRSP matching

Accessible location (Oakville)

Qualifications

• Comfortable presenting and instructing colleagues on procedures.
• Knowledge of the pharmaceutical industry or willingness to learn.
• Self-starting and independent.
• English proficiency is required.

Responsibilities

• Train and re-train warehouse staff on SOPs and best practices.
• Assist customers via phone, email, and fax.
• Accurately enter orders into the internal system.
• Ensure delivery of scheduled shipments.
• Assist with warehouse picking and packing medications.

Skills

Problem-solving skills

Organizational skills

Planning skills

Communication skills

Training abilities

Job description

Are you a individual who likes to wear multiple hats and support the growth of the business?

We are seeking a detail-oriented and adaptable professional to provide critical support across our business operations. This role is essential for driving departmental efficiency and supporting business growth through effective training and quality assurance.

If you can picture yourself here, we'd love to hear from you!

This individual will work closely with and support the Operations of the business, Quality and Compliance Team. This individual will has a focus on ensuring Warehouse Staff are trained thoroughly and in a timely manner to meet required deadlines as well as support the processing department with orders.

Industry :

Advantages

• Located in Oakville - easily accessible via car or public transit
• 5 Days on site
• Monday to Friday 9am - 5pm
• Permanent Opportunity
• Vacation, Benefits, RRSP matching
• $53,000 - $55,000 (salary negotiable)

Responsibilities

Quality Assurance

• For 10-15 hours in the week you will train and re-train staff on pack-out validations and best practices for the pharmacy warehouse employees.
• Create, modify and follow SOP guidelines
• Conduct presentations "how to guide" for employees on packaging guidelines
• Maintain SOP documents

Customer Service

• Responsible for assisting customers by phone, fax, email.
• Receive email requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, manufacturers, and distributors.
• Responsible for accurately entering orders, received from customers or clients into the internal system.
• Use the internal system to retrieve customer information, stock status information, status of purchase orders, and to make changes on customer purchase orders.
• Follow up on inquiries by checking inhouse system for delivery information.
• Work closely with warehouse team to ensure delivery of scheduled shipments.

Packaging Medication

• 5-10% of the role you will be assisting with the warehouse picking / packing medications. You will need to access the cold room (5 degrees)

Qualifications

Comfortable presenting / instructing colleagues on procedures and SOPs

Knowledge of the pharmaceutical industry or willingness to learn.

Strong problem-solving, organizational, and planning skills.

Self-starting and independent.

English proficiency is required

Summary

If you feel this position is a good fit, please email your resume to [e-mail]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.