Operations Supervisor: Insurance Case Coordination

Company 1 - The Manufacturers Life Insurance Company; Southwestern Ontario; Hybrid; CAD 55,000 - 92,000; Full time

Job summary

A leading insurance firm in Southwestern Ontario is seeking a Supervisor for their Insurance Case Coordination team. This role involves coaching and mentoring staff, managing workflow, and ensuring exceptional service delivery. The ideal candidate will have prior supervisory experience, strong communication skills, and the ability to handle escalated cases. This position offers a hybrid working arrangement and a competitive salary ranging from $55,050 to $91,750 CAD.

Benefits

Health and dental benefits

Employee assistance programs

Flexible working environment

Qualifications

• Prior experience in a supervisory role or demonstrated exemplary performance as an associate.
• Ability to manage escalated situations and provide effective coaching and mentoring.
• Proven writing skills and ability to provide feedback.

Responsibilities

• Communicate the status of service levels daily.
• Conduct regular team meetings to educate and support staff.
• Monitor and manage daily workflow.
• Handle escalated cases and work collaboratively to resolve issues.

Skills

Supervisory experience

Communication skills

Risk mitigation

Team leadership

Problem-solving skills

Education

BA / BS or some post-secondary education

Job description

A leading insurance firm in Southwestern Ontario is seeking a Supervisor for their Insurance Case Coordination team. This role involves coaching and mentoring staff, managing workflow, and ensuring exceptional service delivery. The ideal candidate will have prior supervisory experience, strong communication skills, and the ability to handle escalated cases. This position offers a hybrid working arrangement and a competitive salary ranging from $55,050 to $91,750 CAD.