Operations Supervisor - Calgary

4Refuel Canada LP.; Calgary; On-site; CAD 65,000 - 95,000; Full time

Job summary

4Refuel Canada LP. in Calgary is seeking an Operations Supervisor to lead daily and weekly workloads, ensuring productivity targets and superior customer service. The role requires managing an operational team, coordinating with department heads, and maintaining performance metrics.

Hours are 2:00pm–10:30pm, Monday to Friday, with on-site responsibilities including fleet operations, staff development, and process improvements to drive revenue growth and customer satisfaction.

Qualifications

• Minimum 3-5 years’ management/supervisory experience.
• Experience with fleet operations and customer delivery.
• Valid and clean License Class 3 with Air Brake (AZ/OTR preferred).
• Experience in ensuring safety and compliance in operations.
• Ability to recruit, train and performance-manage staff.

Responsibilities

• Plan daily and weekly workloads to meet department and facility targets.
• Maintain customer service excellence and respond to inquiries and complaints.
• Monitor and report on department performance and KPIs.
• Develop and implement strategies to improve financial performance and efficiency.
• Lead and coach department staff, manage resources, and schedule on-call coverage.
• Ensure adherence to policies, budgets and P&L and coordinate with other units.

Skills

Customer service

Fleet operations

People management

Communication

Problem solving

Training & development

Job description

At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our superior safety culture, 4Refuel was recently awarded a prestigious WSIB honor, winning ‘Canada’s Best Health & Safety Culture’. Among other notable achievements, 4Refuel has also been recognized as: Great Place to Work, Canada’s Safest Employers, and Best Workplaces for Women from a Great Place to Work Canada.

As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.

Job Summary

The Operations Supervisor is responsible for planning daily and weekly workloads to achieve departmental and facility objectives through the corporate values of integrity, diversity and delivering expected results. This role is charged with the goal to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction.

Hours: Monday to Friday – 2:00pm – 10:30pm

Job Duties:

• Ensure daily and weekly productivity and department targets are met or exceeded.
• Ensures adherence to established methods to measure and maintain customer service excellence standards.
• Ensure daily and weekly productivity and department targets are met or exceeded.
• Deliver prompt and efficient resolution and recovery of customer inquires and complaints to improve overall customer satisfaction.
• Maintain and monitor all appropriate reports according to standards.
• Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.
• Responsible for appropriate staff levels to meet requirements of the department.
• Assists with recruitment, hiring, terminations and performance management, as needed
• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Enhance and develop policies, procedures and service systems to meet the goals of the department.
• Budget preparation and monitoring of the department P&L.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
• Analyzes and report on the daily, monthly and annually department's key performance indicators and industry trends.
• Develop and implement strategies around improving the financial performance of the department.
• Handle Customer enquiries and complaints which are escalated from the departments.
• Analyze the Customer's concern and present options to solve their issue.
• Update work orders with appropriate information to provide information more quickly and easily to Customers.
• Measure and monitor key customer service areas.
• Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals.
• Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
• Ensure that all reporting employees adhere to company policies and procedures.
• Able and willing to Deliver and unload fuel to our client base in a timely fashion, as needed
• Performs other duties as required

What we require of you:

• Rotating on call weekend monitoring
• Experience providing superb customer service preferably in the transportation/distribution/courier industry
• Minimum 3-5 years’ management/supervisory experience
• Repair Fleet Maintenance experience is an asset
• Experience with fleet operations and customer delivery.
• Valid and clean Class 3 with Air Brake license, required
• Responsible for training and performance management of employees.
• Coaches and develops others as required
• Willing to work extended and flexible hours; flexibility to work afternoons/evenings/weekends
• Excellent communication and problem-solving skills
• Must have a safety and compliance mind set

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Medical & Drug Testing

During the interview stage, all candidates will be road tested and will participate in a Ride Along with a seasoned 4Refuel driver. Should an offer be extended, candidates must successfully pass pre-employment testing which consists of: a criminal record search, drug and medical testing and employment reference check.

4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in a Ride Along with a seasoned 4Refuel driver.

We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. 4Refuel does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Transparency Notice:

At 4Refuel we use AI-powered tools to help streamline our application review process. These tools assist our recruiters in identifying relevant skills and experience within resumes. However, all final decisions regarding interviews and hiring are made by our human recruitment team. We are committed to a fair and equitable hiring process for all candidates.

This job posting is for an existing vacancy.