Operations Supervisor

FedEx; London; On-site; CAD 30,000 - 42,000; Full time

Job summary

FedEx Express in London, Ontario is seeking an Operations Supervisor to lead Cargo Handlers in station sort operations, optimize package routing, and recover potential service failures while ensuring compliance with FXE policies and government regulations. The role emphasizes coaching, safety, and timely decision-making to sustain service quality.

The supervisor will mentor staff, direct daily activities, and maintain performance standards through ongoing training and supportive leadership,

Qualifications

• College degree required.
• 2 years FedEx sort operations or senior hourly role experience, OR 2 years supervisory experience.
• Must possess valid driver’s license and a good driving record.
• EXCEL Leadership Development Stream preferred.
• Lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Complete basic and recurrency training including DG certification.
• Mentor, coach, and act as knowledge resource to others.
• Inspire a shared vision and empower and motivate a team.
• Prioritize and delegate in a time-sensitive manner.
• Address and resolve conflicts effectively.
• Communicate clearly, concisely, and empathetically.
• Seek to simplify processes while ensuring quality.
• Take accountability for department performance and quickly find solutions.
• Strong organizational, planning, and analytical skills.

Responsibilities

• Lead and guide Cargo Handlers in daily sort operations.
• Direct work activities and mentor staff to ensure compliance.
• Oversee all CH functions within the station and route optimization.
• Coordinate training, coaching, and performance feedback.
• Ensure FXE policies and government regulations are followed.

Skills

College degree

FedEx sort operations

Supervisory experience

Driver’s license

EXCEL Leadership Development

Lift 70 lbs

DG certification

Mentor coach

Inspire team

Prioritize & delegate

Conflict management

Clear communication

Process improvement

Accountability

Organizational skills

Education

College degree

Tools

N/A

Job description

This is an interview position plus CEV.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR,
• 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR,
• 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires:

Pay rate: $26 - 6 months Temporary assignment Position -Availability: 38 hours a week. Sunday 0700 to 1600 8 hrs ,Monday 0330 to 1230 8 hrs, Tuesday Wednesday Thursday 1300 to 2100 7 hrs, Friday 1300 to 2100 7 hrs ,Saturday 0530 to 1430 8 hrs

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.