Operations Supervisor

Waste Connections of New York; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A waste management company in Kitchener is seeking an Operations Supervisor responsible for overseeing daily operations and ensuring compliance with safety regulations. The ideal candidate will have a high school diploma, leadership experience, and a strong focus on safety. Offering competitive wages of $75k+ and comprehensive benefits, this role is integral to maintaining efficient service operations.

Benefits

Competitive wages and performance bonus

Retirement plan with company match

Employee Assistance Program

Qualifications

• Prior experience in a leadership or supervisory role is preferred.
• Possession of or willingness to obtain a valid DZ or AZ driver’s license.
• Knowledge of WSIB, MTO regulations, and procedures.

Responsibilities

• Supervise daily operations of multiple collection routes.
• Conduct driver observations and on-road audits for compliance.
• Implement performance management processes, including coaching.

Skills

Leadership

Data entry and analytical skills

Proactive approach to workplace safety

Education

High school diploma or equivalent

Job description

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture—one where self‑directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description

As an Operations Supervisor, you will play a critical leadership role within our Collections business unit, overseeing daily operations and ensuring the safe and efficient performance of our drivers. Your responsibilities will include conducting driver observations, leading monthly safety meetings, and maintaining compliance with company policies and industry regulations.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision‑making, and professionalism are essential to success in this role.

Schedule

Monday to Friday 4:30 AM to 1:30 PM; Rotating Saturdays on‑call

As An Operations Supervisor, The Minimum Responsibilities Are

• Supervise and manage the daily operations of multiple collection routes.
• Review daily route sheets to assess financial and operational performance.
• Conduct operational audits and on‑road driver observations to ensure efficiency and compliance.
• Ensure drivers complete daily safety and maintenance inspections for all company vehicles and equipment.
• Collaborate with dispatchers to ensure timely deliveries, exchanges, and equipment repairs.
• Plan and monitor employee schedules and route assignments, maintaining communication throughout the day until all routes are completed.
• Participate in the recruitment process, including interviewing, selecting, and training new employees.
• Implement performance management processes, including coaching and progressive discipline as necessary.
• Conduct thorough incident investigations, including scene management, first incident reporting, root cause analysis, and implementation of preventive measures.
• Maintain and enforce Environmental Health and Safety (EH&S) programs, including training, safety meetings, and compliance reporting.
• Ensure full compliance with company safety policies, Ministry of Transportation (MTO) regulations, and other applicable industry guidelines.
• Conduct routing assessments, review existing maps, reroute existing maps and routes.

What We Need From You

• High school diploma or equivalent.
• Prior experience in a leadership or supervisory role is preferred.
• Possession of or willingness to obtain a valid DZ or AZ driver’s license.
• Knowledge of WSIB, MTO regulations and procedures.
• Experience operating refuse collection equipment is an asset.
• Strong data entry and analytical skills.
• Union experience is an asset.
• A SAFETY‑FIRST mindset is non‑negotiable, with a proactive approach to workplace safety.
• Self‑motivated with a strong ability to take initiative.
• Must be able to pass all pre‑employment requirements.

What You’ll Get From Us

• Competitive wages and performance bonus: $75k + depending on experience.
• Retirement plan with company match.
• Benefits: medical, dental, vision.
• Perks: Employee Assistance Program, scholarship opportunities for kids, Employee Stock Purchase Plan.
• Insurance: life, short‑term/long‑term disability.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.