Operations Specialist II — Oversight & Process Innovation

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto is seeking an individual for a role focused on performing daily oversight and analytics for exception-based processes. The ideal candidate will manage critical processes, liaise with various departments, and support new initiatives while also providing exceptional customer service. Strong communication, analytical, and managerial skills are essential, alongside a degree in a relevant field.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Coaching and development opportunities

Qualifications

• Must have 4-year degree or equivalent and securities or banking experience.
• 1+ years in the securities, banking, or technology industry is required.
• Managerial experience leading a team is a plus.

Responsibilities

• Perform daily oversight of complex processes and validate system execution.
• Provide customer service and analyze data to resolve issues.
• Suggest process changes and train team members.

Skills

Communication

Critical Thinking

Customer Service

Problem Resolution

Interpersonal Relationship Management

Education

4-year degree from an accredited university or equivalent OR High school diploma with 3+ years of relevant experience

1+ years demonstrated managerial experience (Trading & Margins Only)

Tools

Brokerage systems

Windows-based software (Word, Excel, Outlook)

Job description

A leading financial institution in Toronto is seeking an individual for a role focused on performing daily oversight and analytics for exception-based processes. The ideal candidate will manage critical processes, liaise with various departments, and support new initiatives while also providing exceptional customer service. Strong communication, analytical, and managerial skills are essential, alongside a degree in a relevant field.